I really appreciate Joshua Gonzalez for his great customer service. He was friendly, knowledgeable, and answered all my questions. He said that the job will take two hours which it did.
2/4/2026
Luz G. VERIFIED CUSTOMER
Everything was great, excellent service from Fred the Mechanic .
But once I received at the body shop to get an estimate for a new front bumper replacemwnt I was treated with an attitude by the young lady in the front desk.
2/4/2026
Rami A. VERIFIED CUSTOMER
They refuse to honor warranty on a battery
I have to buy a new battery from AAA while my battery. The one that I bought from you still under warranty
2/3/2026
Tiantian J. VERIFIED CUSTOMER
Feels like they were in a rush. They left the wires exposed! Poor quality of work!
2/3/2026
Joleen R. VERIFIED CUSTOMER
I waited in the dealership for my car and got the text message that I had checked in, but never received any information after that. I wasn’t even aware that more maintenance was needed on my car until my mom called me to approve the service. I also was not happy that all the communications went directly to my mother when I was waiting inside the dealership.
2/3/2026
Brenda B. VERIFIED CUSTOMER
Joshua was friendly, explained everything clearly, and had great communication.
2/3/2026
Branden R. VERIFIED CUSTOMER
Service advisor Denise from Norm Reeves did an excellent job. Professional, helpful, and great communication throughout the process. Thank you!
2/3/2026
Denise G. VERIFIED CUSTOMER
Excellent service
2/3/2026
John R. VERIFIED CUSTOMER
Thanks Denise!
2/3/2026
Mclean H. VERIFIED CUSTOMER
Not even 2 hours after I left the dealership, my battery died. Also, my windshield wiper fluid was low out of specification. How can y'all be that lazy? I will be taking my business to a different Toyota dealership from here on out.
2/3/2026
Christopher S. VERIFIED CUSTOMER
Service was sub-par at best. First it was a scheduled appointment. But it still took your team over 5 hours to complete a 45 minute service. Second, whoever called me at 6:20pm said they were the only person left still at the department (Which should help narrow down who called me), said they would leave my car keys with the sales staff. They scheduled a one way uber ride for me as after waiting 3 hours nearby, I finally decided to take an uber home after hearing ZERO updates. When I arrived, it sent myself and several other people of your staff on a wild goose chase to locate my car keys because this person failed to drop my key off with the sales staff and my key was still sitting with all other keys at service. I also never received my printed copy of my inspection report or have an advisor go over it with me. The next day Robert called and was appalled to learn about my experience. I can honestly say if I ever receive a service like this again, I will never return. The only reason I am considering it, is because Robert Farr wants to make my experience right.
2/3/2026
Rene G. VERIFIED CUSTOMER
I made an appointment earlier in the week for Saturday morning at 8:15am. I wasn’t attended to ‘til about 30 minutes after that. It took about three hours for an oil change, tire rotation & multi point inspection. After 2.5 hrs of waiting, I looked outside & spotted my vehicle parked. I had to look around for someone to help me find my service advisor, of which I was able to pay for the service & be on my way.
2/2/2026
Kayoko Y. VERIFIED CUSTOMER
It didn’t take long time. So I was happy.
2/2/2026
Jeffrey D. VERIFIED CUSTOMER
Thank you for the great service.
2/1/2026
Velma H. VERIFIED CUSTOMER
Q always provides excellent service.
2/1/2026
Marion C. VERIFIED CUSTOMER
She was great. Service was good. Very busy there, despite appointment, but the help was informed and gracious.
2/1/2026
Steve S. VERIFIED CUSTOMER
As always, Q was courteous, efficient, communicative, and professional. He explained well the additional work that needed to be done and made sure everything was performed to my satisfaction. That’s why I come to see him whenever I need help with my Toyota.
2/1/2026
Bernise L. VERIFIED CUSTOMER
Loved meeting Jessica. Professional, helpful and solution driven!
2/1/2026
Kuster P. VERIFIED CUSTOMER
They fixed my car and got us on our way. Thank you very much!
2/1/2026
Fatimah A. VERIFIED CUSTOMER
Q is excellent! Always give incredible customer service!