Service cc was great, customer service polite and efficient, did not have to wait long to check car in and pick up was a breeze. Thank you.
2/2/2025
Loures S. VERIFIED CUSTOMER
Just need the side seat cover replaced
2/2/2025
Stephen S. VERIFIED CUSTOMER
Efficient, great courtesy and professional! Only negative comment is I wish the lounge had Apple phone charging ports
2/1/2025
Michael J. VERIFIED CUSTOMER
I had the pleasure of working with Denise Lopez at Norm Reeves Toyota, and her customer service was truly outstanding! She kept me updated every step of the way regarding the status of my vehicle repairs, answered all of my questions thoroughly, and maintained a positive and professional attitude throughout the process. Her dedication to providing excellent service made a stressful situation much easier. Denise is a true asset to the team, and I highly recommend her to anyone in need of top-notch service. Thank you, Denise, for going above and beyond!
2/1/2025
Jake K. VERIFIED CUSTOMER
Rob was good. I was not satisfied with the response that the brake noise was not found because I hear it daily.
2/1/2025
Pat B. VERIFIED CUSTOMER
Too hard to reach service or any service writer by phone. Very inconvenient and frustrating and it made it hard to plan what I was doing because I never knew when my car was going to be ready.
2/1/2025
Paulos H. VERIFIED CUSTOMER
The service was completed in a short possible time, and Joshua very curtious.
2/1/2025
Mary S. VERIFIED CUSTOMER
She was very efficient and polite. It was a very good experience, and I’ve had one other at Norm Reeves that was not particularly good, so this was a delight.
2/1/2025
Myra M. VERIFIED CUSTOMER
Richard was great! Provided me with the information I needed on my car. Thank you!
2/1/2025
Travis J. VERIFIED CUSTOMER
John is a good dude that did everything he could to ensure my cars service was finished on time.
2/1/2025
Jessica E. VERIFIED CUSTOMER
Simona was prompt, friendly and had great customer service. Highly recommend.
2/1/2025
Noah H. VERIFIED CUSTOMER
It was my first time at the dealership and I am definitely coming back because of Josh. Very helpful and made me feel like a priority.
2/1/2025
Monique L. VERIFIED CUSTOMER
The issue I brought my van in to have fixed, which was a defect when the van was assembled, was actually made worse and now I will have to bring my van in again to have this corrected. When I bring it next week that will have made this the third trip just to have this taken care of
2/1/2025
Kevin S. VERIFIED CUSTOMER
This location has treated me with nothing but respect and courtesy from beginning to end every time, and I never make an appointment but they always treat me like I did. Norm Reeves Toyota is the best hands down
2/1/2025
Brandon W. VERIFIED CUSTOMER
Prompt service and allowed me to use my coupon. Shuttle service is greatly appreciated!
2/1/2025
William C. VERIFIED CUSTOMER
Amazing people and great service
2/1/2025
Mauro S. VERIFIED CUSTOMER
Simona es muy buena y me gusta como trata a las personas gracias por tener personas asi
2/1/2025
Greg L. VERIFIED CUSTOMER
While my service time was longer than anticipated and after a recheck of the alignment the service was completed properly and my alignment is perfect. Thank you for the complimentary future oil change.
Best Regards,
Greg L
2/1/2025
Nicolas R. VERIFIED CUSTOMER
They didn’t check the problem with the pain of my truck.
And the truck smell like something is burning.
2/1/2025
La Rae. VERIFIED CUSTOMER
He was very polite, helpful and efficient. It usually takes me hours to get an oil change and multi inspection. But with Robert it took only 1 hour and then has filters put in. He took the parts to the mechanic personally and made sure he/she was quick. It was a wonderful experience.