glad is my last service with you guys
never waited for 4 hours for a simple oil change
2/15/2025
Veronica L. VERIFIED CUSTOMER
It was great
2/15/2025
Jason C. VERIFIED CUSTOMER
Your staff does not inspire trust and confidence.
When asked to take a look at pinpointing a raffling noise under the hood, the rep informed me that staff could perform the visual inspection, but were not qualified to resolve any issues. While I can partially understand a seasoned mechanic may be needed to solve hard issues, how can anyone perform a “world class inspection” with minimal skill?
Also, when checking out, I learned the tires were not rotated. The rep informed me that I replied “no” when asked for this service. The fact is she only ever asked me about an oil change, which I did say “yes” to and she never asked me about rotating the tires. Now, I should have asked for this service or clarified if it were included. However, her approach to shift the blame to me was disingenuous at best. Had she simply stated it wasn’t included that would’ve been the end of the conversation.
Bottom line - I’m not trilled with the “customer experience.”
2/15/2025
Harold Y. VERIFIED CUSTOMER
Superb service! Her communication was excellent and she was quite friendly.
2/15/2025
Nancy M. VERIFIED CUSTOMER
Denise was very helpful and accommodating. Since my car hitch installation was going to take so long, she arranged to get me a Rent-A-Car. It was a rather long wait at Enterprise, but after I got the car, everything went smoothly. My car was ready the next day And Denise let me know first thing in the morning. Thank you so much!
2/14/2025
Laurene K. VERIFIED CUSTOMER
Denise does a fine job for me & my RAV4. I would like to receive the inspection report as a hard copy rather than online. I'll request that next time I'm there.
2/14/2025
Faji K. VERIFIED CUSTOMER
Keep it up.
2/14/2025
Alesha F. VERIFIED CUSTOMER
Communicative, informative, and helpful
2/14/2025
Jesus P. VERIFIED CUSTOMER
Great job and great time they took doing this first 10,000 miles service
2/14/2025
Linda L. VERIFIED CUSTOMER
Simona was welcoming & gracioud.
Definitely pleased
2/14/2025
Chad W. VERIFIED CUSTOMER
Q was great. He communicated throughout the process and was very friendly. It was my first time having my vehicle serviced here and I’ll definitely be back. Thanks!
2/14/2025
Mike L. VERIFIED CUSTOMER
I’m received very good service
2/14/2025
Susan H. VERIFIED CUSTOMER
Very fast service this time, yeah! Thanks so much!
2/14/2025
Johny Gerardo. VERIFIED CUSTOMER
Excellent service, very professional
2/14/2025
Didier K. VERIFIED CUSTOMER
Good job
2/14/2025
Rita W. VERIFIED CUSTOMER
Your service person told me that my vehicle was in a minor accident which is a lie!!!
And if so why did he fix it? That should have been an insurance claim. Then said we fixed it as best as we could!!! Excuse me it should have been fixed to perfection!!!! That’s what you aim for am I not correct?? Anyway please follow up at this number ****-****-xxxx. I use to love Toyota but these shenanigans have changed my thoughts… and he also put that on the papers that I signed and I would love that removed off the work order.
Please and thank you
Rita Marie Woods
2/14/2025
Tony H. VERIFIED CUSTOMER
excellent service from robert! ty so much
2/14/2025
John S. VERIFIED CUSTOMER
In general, I did have a positive visit. The work was done as promised and the service representative did a good job. During the course of the discussion on tread wear and brakes, I was told the details were visible from the online service link. My service rep offered to print the results but I decided to trust the online information. When I got home, I could not find the information. I used the online tool to send a message asking about the inspection details. I did not receive a response. The Vehicle Inspection Report says “No pending issues”