Richard was so disrespectful. He was dismissive, liar, and rude as well. I tried to explain to him that I had Toyota Service Care and he tried to tell me I didnt because he wanted to sell me tire rotation. I had to call toyota to explain to me what services I had for my car and when I told him what they told me he said I was wrong and so were they and then proceeded to talk down to me and mansplaining the situation to me. He made the experience so horrible that I don't want to buy anything with toyota ever again. This is so disappointing as my dad and I have been with toyota and buying services with them for over 15 years. In the end, since he went home and another service advisor finished the interaction with me, she told me thatbI was correct and was going to get all of that done.
2/28/2025
Ronald K. VERIFIED CUSTOMER
I called John Bautista and left a message requesting a call back because the “fix” made on my car doesn’t work and the vibration noise is worse. I have not heard from your organization yet.
2/28/2025
Sean O. VERIFIED CUSTOMER
Excellent service as always. Thank you for help.
2/28/2025
Isai P. VERIFIED CUSTOMER
The service was very good, very friendly and professional, she explained everything they were going to do to my car. I was very happy and satisfied with the service. Thank you Simona Teslenko ????
2/28/2025
Melissa H. VERIFIED CUSTOMER
Very good service. Thank you.
2/28/2025
Manuel Jorge. VERIFIED CUSTOMER
Keep up the good job
2/28/2025
Abdul T. VERIFIED CUSTOMER
Thank you for your good service. I am 100% satisfied with you and thank you for your good service.
2/28/2025
Rania G. VERIFIED CUSTOMER
Zero
2/28/2025
Pat S. VERIFIED CUSTOMER
It did take a few days to get my truck back but I am glad I got everything done so I don’t have to worry about it.
2/28/2025
Kayoko Y. VERIFIED CUSTOMER
It was easy fixing. Simple. Glad it’s done!Thank you!
2/28/2025
Sarah C. VERIFIED CUSTOMER
The entire experience was wonderful!
2/28/2025
Cecilia L. VERIFIED CUSTOMER
Good service
2/28/2025
John E. VERIFIED CUSTOMER
Q is a gem!
2/28/2025
Enrique D. VERIFIED CUSTOMER
Very good service by Denise
2/28/2025
Ddd V. VERIFIED CUSTOMER
I’ve had the pleasure of working with Rosalina several times when bringing my car in for service, and I couldn’t be happier with her professionalism and kindness. She is always respectful, helpful, and goes above and beyond to make sure everything is taken care of smoothly. Her friendly attitude and attention to detail make the whole experience much easier and more pleasant. I truly appreciate her excellent service and highly recommend working with her.
Amin Espandiari
dddvisual Inc.
2/27/2025
Lilie J. VERIFIED CUSTOMER
Nice job. Car is performing perfectly ????.
2/27/2025
Amy N. VERIFIED CUSTOMER
He’s always the best! I love going to him whenever my vehicle needs to be done. Definitely recommend him!!
2/27/2025
Anthony S. VERIFIED CUSTOMER
Was very pleased with the service, Richard was really helpful and responsive whenever I had any questions or needs, looking forward to him helping navigate future services.