Una persona muy amable dedicada a su trabajo excelente servicio
2/27/2025
Hannah A. VERIFIED CUSTOMER
She was very professional and helpful. She has a very good public relation attitude.
2/27/2025
Maureen C. VERIFIED CUSTOMER
Appt was 7:45am. Denise stated service would take about an hour. Three hours later I checked with her and she had to check with the tech. Came back, asked me to have a seat while she filled out the maintenance report- 10 minutes later, I receive a text with the suggested repairs. My request was for an oil change, ck battery and fuses, and IF tires needed to be rotated to let me know. The communication was strictly presented in the maintenance report ($1300 approx) ????.
Sad to say, I came away very disappointed. there was no real one on one communication, and for the first time dealing with this service center, I am shocked at the costs presented! It has turned into a cherry picking performance with little to no customer concern.
2/27/2025
Antonio G. VERIFIED CUSTOMER
Satisfied with the timely manner to which my vehicle was serviced.
2/27/2025
David D. VERIFIED CUSTOMER
Everything went well
2/27/2025
Maratu K. VERIFIED CUSTOMER
He is always great and I am very happy with his service.
2/27/2025
Marie D. VERIFIED CUSTOMER
My representative was ill and not one person contacted me when my car was done! That is not a way to do business. I call and left messages for a return call… to no avail.
My new car 3,000 miles had a BAD battery!
2/27/2025
Melissa C. VERIFIED CUSTOMER
Rosalina was wonderful and gave great customer service!! Made me feel very comfortable and welcome and answered all my questions.
2/27/2025
Ruth G. VERIFIED CUSTOMER
Joshua was fine, not extraordinary, but adequate. I waited in your waiting area for two hours for the shuttle, but my car was finished before it arrived. When I requested information about the shuttle and my service from other service advisors, it was made clear I was interrupting them and not to bother them again. I find your online appointment management system difficult to use and equally off putting. Your corporate culture seems to emphasize efficiency over customer concern or service. I won’t be using your service department again.
2/27/2025
Ann J. VERIFIED CUSTOMER
Letter from Toyota said work would take about 1 hour but it took 3-1/2 hours.
2/27/2025
Jerome V. VERIFIED CUSTOMER
Richard didn’t follow through on my service suggesting 2-3 time frame . After asking if my service was done around 12:45 (car dropped off at 10:15) he said they were still working on it. Around 1:15 I found my keys on the completion board , AND my car outside waiting. I requested assistance and another service provider who checked me out. Richard sent a text 1 hour after I already had my car saying the work was completed and I could get my car !
Totally unsatisfied with Richard.
2/27/2025
Jennifer R. VERIFIED CUSTOMER
My service advisor has been assisting me for almost 5 years now. He is courteous, attentive and listens to what my concerns are. He has a great work ethic and also takes care of advising me of what my future needs might be I am happy I selected norm reads Toyota!
2/26/2025
Michael E. VERIFIED CUSTOMER
Rob was great
2/26/2025
Erik N. VERIFIED CUSTOMER
Excellent service as usual.
2/26/2025
Dustin B. VERIFIED CUSTOMER
10/10 would come back again
2/26/2025
Hayley H. VERIFIED CUSTOMER
When I called to schedule my appointment, I listed 4 things I wanted done, an oil change, tire rotation, water intrusion check, and break check. When I arrived I stated the same 4 things. When I went to pick up my car, a tire rotation was not completed and it was too late to get it done that day. Additionally, I received a notification that my battery was low while my car was being serviced and when checking out, the paper verification of my battery check was not there. Staff weren’t able to verify specific info of the battery check however they said it was marked as good. This is leaving me uneasy and questioning why I received that notification if it wasn’t true or couldn’t be confidently proved that the battery looked good.
2/26/2025
Michael A. VERIFIED CUSTOMER
Diagnostic Problems were wrong and costly
2/26/2025
Not Provided. VERIFIED CUSTOMER
Very thorough explanation of my service contract
2/26/2025
Marcos R. VERIFIED CUSTOMER
Robert Farr was great and excellent. The heavy set man with the rosy cheeks and braids need to work on his customer service.