I waited over 2.5 hrs for an oil change, not knowing that my car had been ready for me for over 40 minutes .No one attempted to notify me and I was sitting just around the corner hearing other customers being called to the counter because their vehicles were done. To say I’m underwhelmed with the customer service is an understatement.
3/7/2025
Amy S. VERIFIED CUSTOMER
Q is the best
3/7/2025
Shannon B. VERIFIED CUSTOMER
Luis was very flexible with me and I greatly appreciated it. He let me come back later (with the appropriate level of gas). Very satisfied with my experience!
3/7/2025
Lorena V. VERIFIED CUSTOMER
Mona provided excellent customer service!!!
Very satisfied with service, I was in and out very quickly
3/7/2025
Justin B. VERIFIED CUSTOMER
Karina was awesome, extremely knowledgeable, and broke down every service and what the expectations should be! She informed me of all of my options and other services available at Toyota. Excellent experience.
3/7/2025
Gregory M. VERIFIED CUSTOMER
ROSALINA CANEZ is the best, always goes above and beyond the call of duty.
3/7/2025
Joseph D. VERIFIED CUSTOMER
Great service!
3/7/2025
Andrew K. VERIFIED CUSTOMER
Yourteam did a great job n I am so happy thank you so much.
3/7/2025
Min T. VERIFIED CUSTOMER
She is a great service advisor. She finished by car in less than 30 minutes. What a great person I am very happy.
3/7/2025
Phillip H. VERIFIED CUSTOMER
Awesome service
3/7/2025
Isemanie E. VERIFIED CUSTOMER
I am satisfied with the work thank you.
3/7/2025
Celia E. VERIFIED CUSTOMER
Friendly,professional and efficient. Service was completed in half the quoted time. Thank you!
3/7/2025
Kathi P. VERIFIED CUSTOMER
Each person I came in contact with was polite and professional .. the worker who met me at the gate, the one who took my order, the person I spoke with on the phone , the shuttle driver , the man who took my call and ordered an uber, the young woman who checked me out and Denise who .. although she was already off work .. took a call to answer a question . I did not meet the people who fixed my car but I am sure their work is excellent as I have come to expect from Norm Toyota