The entire operation was a class act. Couldn’t ask for better
4/10/2025
Daphne Z. VERIFIED CUSTOMER
My car was done on time as promised. Karina was very informative about the inspections and when my next service was due.
4/10/2025
Marina L. VERIFIED CUSTOMER
I appreciate Rosalina and the entire service department. Thank you.
4/10/2025
Donald M. VERIFIED CUSTOMER
Requested call from Larry service Mgr. Not returned. Angry customer for second time in a row. This failure to respond makes third time.
4/10/2025
John G. VERIFIED CUSTOMER
Bill on your app was wrong. Luis took care of it
4/10/2025
Eleanor D. VERIFIED CUSTOMER
Professional, polite, helpful
4/9/2025
Adam R. VERIFIED CUSTOMER
I had a misfire on cylinder #4 and the auto body shop is quoting me below. Can you match the price please?
My technician is recommending to start with replacing #4 high pressure injector which can only be accessed by removing the intake manifold estimate to start is $811.32 + tax. Let me know if you have any questions.
Parts: $501.32 each + tax (estimate is only for 1 which is cylinder #4)
Labor $310
4/9/2025
Mary S. VERIFIED CUSTOMER
absolutely wonderful
4/9/2025
Corey B. VERIFIED CUSTOMER
My Toyota bz4x is constantly saying “sit up” driver not detected! I’m 5’11 and always sit up straight. I asked to have that fixed and they said they didn’t have time. Not happy as it’s a major!! Distraction to have this stupid message flashing constantly.
4/9/2025
Alexander S. VERIFIED CUSTOMER
Sure, here’s the updated version with that detail added:
Went to Toyota for service. The employee offered a full inspection to find all issues, so I listed the problems that actually concern me. They completely ignored that, just changed the oil, pointed a flashlight at the car, and tried to sell me new tires. I was told the inspection would take 2 to 3 hours, but the car was ready in just 40 minutes. This shows they don’t care about what the customer really needs — they just stick to their usual script and focus on making sales.
4/9/2025
Andre L. VERIFIED CUSTOMER
Your team, starting either the greeter, service advisor and technician are helpful and gave professional service. That’s why I have been dealing with Norm Reeves for several years.????????????
4/9/2025
David D. VERIFIED CUSTOMER
The service was fast and professional, thank you
4/9/2025
Jeremy H. VERIFIED CUSTOMER
Exceptional customer service from Simona, she is a great service advisor. Keeps my car in excellent shape and is very informative on anything the vehicle needs.