Norm Reeves Honda Superstore Cerritos Auto Repair Service

As always, thanks Trevor for your great help.

Very happy with the service, Michael Barr called me with updates about my car very quickly and answered all my questions. Was very polite and helpful.

Excelente servicio me gusto mucho la atención al cliente muchas muchas gracias ??????????????????????

Oscar was very thorough and helpful. He obtained a loaner vehicle for me and competed all service issues. He is a valuable employee. Thank you, Larry L

I am always pleased with the service and focus on me as a customer from Bryan Ortiz. He is a great person and employee of Norm Reeves Honda.

Trevor is awesome. It’s not the first time dealing with him. Therefore my service experience has been great with him.

Manny was courteous and efficient in processing the service order. His projection of how long it would take was accurate. He has a good customer service demeanor with his great attitude and explanations of service details.

He was so helpful and friendly

Friendly and quick service.

Service advisor Bryan Salas was great very satisfied.

Took 3 1/2 hrs for service, not pleased, notice all inspections were not done.

Thank you Trevor. You were awesome great customer service. I appreciate your help.

Thanh was very helpful, he answered all my questions and doubts and reassured me all the help I can get at Norm Reeves. Im glad NR has very trained people who knows the customers needs. I'll give a 10/10 to Thanh and Norm Reeves. I don't care the distance I have to drive to have my car in good hands. I have been here since I first got my car and I will keep coming here.

Trevor was great, very efficient and polite.

Thank you for your service, but I definitely was not expecting the price of my bill

Bryan Salas was the best!. So professional, patient and helpful! Excellent customer service, thank you so much!

He was really nice and very helpful.

Helpful and clear

Honda is always incredibly accommodating to my last minute walk ins and Bryan Ortiz is alway so friendly. I look forward to conducting services here because of how friendly everyone is. Bryan always takes his time with making sure that all my questions are answered. I feel very comfortable leaving my vehicle with him. Thank You Bryan.

I had taken my car prior to this. I went ahead and had the back door seal replaced because water was coming in. I took my car in today because this week my car kept saying the back door was open and wouldn’t let me lock my car. After being checked in by Trevor, he said that Ruben will be coming later and will be giving me a call. I let Trevor know I would like to pick it up on my lunch and that I can go as early as 12, 1:30 the latest. He said Ruben will be calling me with an update around 10. Never got an update. I called at 12:45, didn’t get a call till it was time to pick up at 1:53. I was a little put off by the voicemail, he stated “it looks like we did work on your vehicle” like I was lied. When I got there, Trevor remembered me from the morning said that Ruben desk is outside and to just go out there. No directions just shoved out the door. I saw a bunch of people talking to each other and I said hello and and asked for Ruben, they told me he’s not available and to go back inside. I was on lunch and didn’t have time for that. I started to get upset and raise my voice saying they just told me to go outside and now your telling me to go inside, they cut me off and seemed irritated and asked me who told u to go outside and I pointed to Trevor and said he did. Trevor comes out and ask them where’s Ruben and they said they don’t know and then Trevor asked if he was on lunch and they nodded. So then Trevor said he would help me and walks me to Ruben’s desk. I told him I don’t have time for this for you guys to figure it out. I’m on lunch. He gave me the keys and signed paperwork and double check that I didn’t owe anything. He said no. I apologize and those guys got my car. I thanked them and left As they were opening the door