First time buyer, sales dept and finance dept were pretty good I must say. However two wks later on a 2026 Honda civic hybrid, I get an alert message stating “emission system problem, check with your dealer” I make an appt bring in the car for to have it checked, the staff member by the name of George Juarez comes and ask what the issue is I show him the censor light on the dashboard walk with him to his desk and he like “btw it’s gonna be like a 5 hour wait, I said wow even with an appt by this time he was already raising his voice then he says YOU’RE NO MORE IMPORTANT THAN ANYONE ELSE” my point here is how to handle an approach with a profesional manner and not argue back with a customer that just a purchase a brand new car with issues in under a month, I follow up with supervisor by the name of MICHAEL and pretty much matches the sarcasm within all the service dept
2/1/2026
Willa C. VERIFIED CUSTOMER
Trevor Rodriguez is a great advisor. I have moved away but still drive back to see him for my car.
2/1/2026
Marquia B. VERIFIED CUSTOMER
Trevor and George did an amazing job with taking care of me and my vehicle: Great Customer Service!!!!
2/1/2026
Janet N. VERIFIED CUSTOMER
I showed my advisor the text I got from Norm Reeves regarding a $50 discount so he can apply it but he insist that he gave me the discount. When I looked at my paper work it was only $25 that he gave me and not the $50 that I was given by Norm Reeves. Then he kept insisting and made an appointment for the other service for my car when I am not ready yet. He is so pushy that I do not appreciate it
2/1/2026
Mitchell C. VERIFIED CUSTOMER
Trevor is the best. Known for many years. He has always been an exemplary employee that you should be very proud of. He and the technician we work with are an excellent team. The wife and I have a lot of respect and trust in them.
2/1/2026
Brian M. VERIFIED CUSTOMER
Great work, thanks!
2/1/2026
Oscar S. VERIFIED CUSTOMER
Excelent Job
2/1/2026
Kelly M. VERIFIED CUSTOMER
When calling to make the appointment for Service A the service person who I spoke with suggested Saturday afternoon as a non peak time to come in. I took her advice and came in at 3 pm. I did not check out until 5:30. With my other Honda that I purchased at Norm Reeves I had all service done at my local Honda mechanic - Automotive Excellence. The level of service they provide is exemplary. I was pressured into purchasing an extended warranty and getting my service with you - it isn’t reasonable for a oil
Change to take 3 hours. I’m very frustrated and annoyed because I was sold something I am not capable of receiving.
2/1/2026
Arturo L. VERIFIED CUSTOMER
Trevor was professional and explained what was being done to the vehicle. He’s a very knowledgeable service advisor.
2/1/2026
Jorge P. VERIFIED CUSTOMER
Professional and friendly service with excellent customer care. I was very satisfied.
1/31/2026
James V. VERIFIED CUSTOMER
Jonathan was friendly and helpful.
1/31/2026
Cijon D. VERIFIED CUSTOMER
Good fast service, cool chill employees 10000000000000000000 times better than long beach honda, they are genuinely the worst delership ive ever been too
1/31/2026
Denise Z. VERIFIED CUSTOMER
Great service!! Very mannered and helpful!! Overall experience was great.
1/31/2026
Miguel A. VERIFIED CUSTOMER
Thank you
1/31/2026
Judee Martine. VERIFIED CUSTOMER
Thank you Thanh. Awesome service and delivered beyond expectations.
1/31/2026
Claudia G. VERIFIED CUSTOMER
Service was very fast
1/31/2026
Agustin A. VERIFIED CUSTOMER
He was berry professional
1/31/2026
Alejandro B. VERIFIED CUSTOMER
Excellent service. Very professional service advisor.He answered all of my questions. Very quick service on my car.
1/31/2026
Christina G. VERIFIED CUSTOMER
My advisor, Thanh Sabatier, was friendly, courteous, and thorough in explaining my car repair needs.