Norm Reeves Honda Superstore Cerritos Auto Repair Service

Javier Pena is the best! Norm Reeves Honda Cerritos gives top notch service.

My 2024 CRV hybrid hit 10k miles yesterday and I was able to get an appointment today for routine maintenance. The service advisor (Aaron) told me I had complimentary oil and tire rotation, but also a rear differential fluid replacement. That service is $130 and I was told if I did not do it, Honda could void any repairs if my cars transmission were to start having issues. They would see I declined this service and therefore not honor the manufacturers warranty. Funny thing is, I have 2 friends who own the same exact car. Same year, same model CRV Sport Hybrid. They also got their cars at Norm Reeves and also got their first service there too. I was informed by BOTH That NO differential fluid replacement was brought up. That they weren’t told it was a must. It was not brought up whatsoever. So why does my same year, same model car @ 10,000 miles needs to have service done at a cost of $130?? Mind you the car was done and I still had to wait 45mns since no one tells you where to go and what to do. I get it’s a busy Saturday, but it’s a bit chaotic. First and last time I get my car serviced here. Same for my friends. I feel a like I was kind of upsold for a service my new car didn’t need. Especially a brand new car. If the metal shavings were an issue (like in Toyota’s, who has had to do a massive recall) in the Hondas why doesn’t the manufacturer cover this service?? Again, big IF. Thank you for losing my business.

I appreciate Javier’s help, he was very nice and trustworthy in his job

Javier Pena is the best! Professional,savvy and always friendly.Great job as always!

Excellent service

No comment

Tonight I was very unhappy with the service today. there were there was no instructions on where to wait and there was no mention of the shuttle that’s provided. I could not find my car I was told was out front. I had to walk around. There was a gentleman salesman out front who assisted me locating my car was bad service, especially compared to Toyota service they offer you a place to sit there’s a comfortable lounge area and your directed there. They also offer a service to to your home drive you home and pick you up. I just didn’t feel satisfied to be serviced at the Whittier Honda instead of the Cerritos Honda going forward.

Very good service thank you

Leo was extremely nice and efficient. He explained everything perfectly.

Excellent job, answered all my questions regarding the service I had today

Ramiro always makes sure to take care of all the things in our vehicle

I had to wait for 3hrs also I told them to check my tires and they put a plug on my LR tire because apparently I had a screw on it …they were going to charge me $30.00 for it I said no but they put a plug anyway without my consent.

The service was alright except for when the service adviser Jonathan Romero was explaining what had to be done. He could not truly elaborate on the timing belt change and kept referring to a timing chain which our engine does not have. There seem to be a lack of knowledge which maybe adequate for a customer who is not knowledgeable. Secondly, he kept pushing services and relating it to the warning message. He should clearly differentiate it and not make it appear as part of the necessary service.

Trevor is awesome! Super friendly and knowledgeable. I’m glad I switched from my previous mechanic and started coming here.

As always excellent service from Julie. Thank you again

Thank you so much for booking me at such short notice. As always the service I receive is always 10/10

Trevor is extremely knowledgeable and thorough. He is definitely a “car” person and not someone who had a few months of training and became a service manager. Please take care of Trevor through promotions and raises.

Thank you Julie. Your help always appreciated.

He is very helpful Andy car was ready on time ????

Aaron was very helpful. He handled the paperwork and got us a good deal. He had a pleasant demeanor.