He called me told me it was going to 2750.00 give or take to fix a sensor that was out and causing the fan to stay on longer than necessary. I okay the repairs. No contact on Friday afternoon. He was not in and I was unable to fet the statue. On Saturday I spoke with him and he told me another sensor was bent upon take out it was going to cost me 5200.00 give or take on top of the other charges. I told him NO! I was not going to authorize it. He then proceeded to tell me I would need to tow my car. I told him unacceptable I drove it in with any issues and I was driving it out. We went back and forth for a few minutes. I told him when I pick up my car I better be able to drive it. It is completely possible that the technician bend the sensor upon removal because he saidbitvwas hard to get out. Nope I'm not happy, then less than five minutes he calls me back and says everything is fine and I was ready to go. WHAT? How's that possible? Are you messy with me because I'm a women or because I'm black or maybe both. I'm not sure I will ever come back for service and I'm definitely not ever buying anything from Norm Reeves Honda.
10/28/2024
Michael L. VERIFIED CUSTOMER
Very happy and satisfied with service
10/28/2024
Fernando C. VERIFIED CUSTOMER
The team changed my oil and rotated my tires but shortly after, my tire pressure light turned on. I was near a tire shop and had them look at the tires. The dealership failed to reset the tire pressure setting which caused it to turn on.
10/28/2024
Yesenia A. VERIFIED CUSTOMER
Javier was super helpful and kind. He made sure to review all potential maintenance vehicle required during this visit. Javier made sure to give proper estimate of wait time and details of whatever the inspection of vehice report was. He was very helpful and offered assistance with battery key fob that needed a replacement battery.
10/28/2024
Amy R. VERIFIED CUSTOMER
Thank you being so upfront that the belt buckle issue was covered under warranty. I really appreciate the help.
10/27/2024
Steven B. VERIFIED CUSTOMER
Professional and cared about the customer
10/27/2024
Irina S. VERIFIED CUSTOMER
Thank you!
10/27/2024
Michael P. VERIFIED CUSTOMER
Excellent service the best
10/27/2024
Sharon D. VERIFIED CUSTOMER
Michael gave good customer service, even though my car being in the overflow and he was not made aware of this , which made my wait time a little longer. He was accommodating and showed great customer service .
10/27/2024
Molly F. VERIFIED CUSTOMER
Oscar was very polite and explained to me about the maintenance of the car. Very great customer service
10/27/2024
Pauline F. VERIFIED CUSTOMER
Your service was great and everything is going well with my car.George was excellent and very professional . Thank You. Pauline F
10/27/2024
Jorge R. VERIFIED CUSTOMER
I was real satisfied with the kind of service Leo Lazcano provided to me
10/27/2024
Brian R. VERIFIED CUSTOMER
Thanh Sabatier was amazing. He informed us of what specific services the car needed, the cost, and the time it will be done. He constantly communicated with us throughout the day to let us know the status and if there was anything else the car needed. He is the ultimate professional through and through. Just thankful for Thanh
10/27/2024
Jennifer H. VERIFIED CUSTOMER
Always does a great job with a smile , even when it’s busy and super early on a weekend morning
10/27/2024
Elizabeth . VERIFIED CUSTOMER
I hearing a noises on the passenger side. It wasn't there before
10/27/2024
Suleyma A. VERIFIED CUSTOMER
Trevor is always very helpful, polite and knowledgeable. He always answer every question and concern
10/27/2024
Alicia Sorida. VERIFIED CUSTOMER
Ruben was extremely helpful and made my experience at norm reeves well worth it. I am very blessed to have met a very kind person while dropping my car off for service.
10/27/2024
Gina A. VERIFIED CUSTOMER
Thanks for making the experience so smooth and easy. Thanks!