Frustrated! Took way too long to produce incomplete work.
2/25/2025
Carolyn H. VERIFIED CUSTOMER
Manny, the service writer, was cordial, and very knowledgeable about
questions and concerns that I had about my Honda Accord and its maintenance.
2/25/2025
Terry-Lee A. VERIFIED CUSTOMER
Trevor took care of me again and got me out even faster than last time.
2/25/2025
Vincent C. VERIFIED CUSTOMER
The service done was excellent and so was representative. A couple things we noticed the rear baby car seat was taken out and laid in backseat. The glove compartment was gone thru, the fob key right when driving away said battery low could be a coincidence . The auto lights were turned off . Just some things noticed but other than that the actual service was good.
2/25/2025
Deepak L. VERIFIED CUSTOMER
“I had an excellent experience with George Raygoza! He was professional, knowledgeable, and provided outstanding service. Everything was handled efficiently, and I truly appreciate the effort to ensure a smooth and hassle-free experience. Thank you for the great service!”
2/25/2025
Carlos M. VERIFIED CUSTOMER
Miguel was very professional and courteous.
2/25/2025
Kyvory H. VERIFIED CUSTOMER
Great customer service and quick turnaround.
2/25/2025
Michael Joseph. VERIFIED CUSTOMER
George was very helpful and answered my questions.
2/25/2025
Aracely R. VERIFIED CUSTOMER
George as Always was very courteous and answered all my questions I had. He explained what was needed for my car. I am very pleased with his Customer Service Thank you????
2/25/2025
Noemi G. VERIFIED CUSTOMER
Julie was sweet and straightforward!
2/25/2025
Grainne M. VERIFIED CUSTOMER
Made appointment for my free oil change that was due me from my purchase back in April 2024. I also scheduled to have the recall inspected to see if I needed the new part.
When I arrived and told the Honda rep was I was there he asked me was my oil maintenance at 15%. I told him 20 percent and he curtly said well then we can’t do it. I asked why wasn’t I notified of that when I made my appointment he just muttered well they should have asked you. Then he said he would check to see if it could be done but he didn’t check. So frustrating that now I have to come back and have the oil changed later. It was an oil change that was supposed to be free why couldn’t I have it done as it was my choice when to get my oil changed. Frustrated customer
2/25/2025
Natalia D. VERIFIED CUSTOMER
Love
2/25/2025
Linh T. VERIFIED CUSTOMER
Ruben haves been helping me get my car fixed with care and I really appreciate it thank you
2/24/2025
Miguel E. VERIFIED CUSTOMER
Took the vehicle to service and asked to check the battery. Advised about electronical problems. Later that evening the vehicle would not start. Told by the roadside assistant to have the vehicle checked for the ignition starter. It’s unacceptable that the service department at Norm Reeves would refuse to check the electrical issues further.
2/24/2025
Earlilene P. VERIFIED CUSTOMER
Customer service rep always courteous and helpful. Always informing me on what necessary maintenance needs to be done on my vehicle without making me get overwhelmed.
2/23/2025
Sinohe M. VERIFIED CUSTOMER
George was more than helpful. He did a good job.
2/23/2025
Joel C. VERIFIED CUSTOMER
Excellent job as always.
2/23/2025
Angel P. VERIFIED CUSTOMER
My only complain,when I picked up my pilot the interior had a strong smell of gas,oil and grease mix.Everything else was excellent.
2/23/2025
Diego S. VERIFIED CUSTOMER
Hello, i didn’t receive a verbal breakdown of the entire service. My final statement doesn’t list the tire tread life as I anticipated to see due to my long commute.