Norm Reeves Honda Superstore Cerritos Auto Repair Service

George was polite, snd helpful. He gave helpful suggestions for consideration He expedited efficiently in getting my car serviced so that I could get on my way.

Robert was amazing. I genuinely was so grateful to have such a great encounter especially being early in the morning. It was pretty hectic and he remained professional, responded quickly and was very respectful.

Excellent. Service friendly

Excellent service!

The guy that took care of me told me I was getting a free inspection and it never got done. I got the text that my car was done and I never approved it completely because I wanted to do it after the inspection. But yes I knew the two things needed to get done but I don’t appreciate him telling me after 90 mins that they hadn’t done the inspection yet and then a hr later the car was done. He had left already when I got the text and Ramiro ended up helping me. He sent the car back and guess what it had two more things that needed to be done. I was really upset because I could have decided for it to get done today and I didn’t have that option. So no I have to go back and spent hours there to take care of this when it could have been done today. I got their right after 2p and my appt was at 4 they said they would take it in early and take care of it of it. Once he told me the total that’s when he said he’ll get an inspection for me and then we would talk about it and go from there. At 3:38 is the last time I asked him about the inspection. After that I just said “anything hey” after 4p and he said not yet. So idk if he forgot about the inspection (is what I was talking about) and I waited and waited when then I got the text that I can pick up my car??? I’m like wtf? And he wasn’t around anymore. I need to see my messages cause I remember I was texting my son when I checked with him, maybe it wasn’t after 4 or just closer to 4 but I know before he left I kept going back to him. Call me if you need to, no happy with this. ****-****-xxxx

Thank you for the attention and time you took to explain to me about the job done to my car. Thank you Mr. Juarez.

Appointment was made at 12:20. was told should be done at 3:30. Waited until 4:30 with no updates when called.

Robert was very clear and concise with my maintenance work. There were no surprises. I really appreciate that. Thanks, Robert!

Easy & No hassle. Robert was informative and extremely helpful

good

Javier was friendly and respectful

My car was ready and on time as promised.

Trevor was great, kept checking the mechanic where was my key he was making? It took Over 3 hours to make a spare key! Come on guys you can do better but it wasn't Trevor' fault.

Took care of business quickly and swiftly.

Nice customer service and fast service

Thanh helped me with discovering the issue with my car on top of providing excellent service.

I drove over an hour to have my car maintenance done and it was worth it! Professional and efficient!

Thank you Julie!

Thank you very Thanh for your professionalism, assistance, and kindness! You and your technicans are the best! I appreciate you very much!

The car service was awesome like always. But Manny Sanchez was like an onion unpleasant I ask him hey Honda app should reflect my appointment? And I don’t even know, he seems like bother by other matters that shouldn’t be at his work place