Norm Reeves Honda Superstore Cerritos Auto Repair Service

Always the highest customer service at Honda Cerritos And a special thanks to Mr Juarez for a great job ????

Excellent service Thanks

Muy buen trabajo exelente servicio gracias

The wait was too long

Julie gives a great customer service

Manny was efficient and did a great job.

Leo was awesome!! Very professional, friendly & knowledgeable. He made my visit to Honda pleasant. I was In & out quick. He took care of my car & I was very happy!! He will be my go to person every time I go to Honda. Thank you Leo!! You rock!!!

Thanks!

Great customer service .

Julie went above and beyond to ensure I was happy prior to leaving.

Julie always proceeds service with a smile and asks about family members.

Julie Canales is the best for helping customers for their vehicles maintenance. Keep it up Ma’am.

Very smooth thabks

Kind, smart and helpful

Excellent service provided by Joseph every visit.

Our service visit was on point and the prefect example of how all service visits should be because of the exceptional support provided by Ruben. This was the best service visit by far compared to all of our other visits. Thank you Ruben

There was a lot of miss communication regarding my payment ways during my service. whenever I get my car service I usually pay via sunbit, through the link provide on the text. This was my first that I've encountered that I should've waited until after my services to pay despite I received a link via email to pay for my service. I also remembered my Honda representative saying if there's a link that I'm able to pay for it via link but now since there was an issue with my payment that I was told I should've waited until the end. My car was dropped off around 7:45 am in the morning and not picked up until 4:50-5pm. I received a call regarding an additional service to my car at around 10am with an updated total, with that amount of time, the total via the link should've been updated. At the point of my payment via the link of course I don't remember what the updated total was because I was at work, I trusted Honda to have everything up to date for me prior to the time of payment because I'm also exhausted from work all I wanted to do was pay Early,pick up my car and go home. I have never received such service with Honda, and I've slightly loss my trust. Why have an online payment option if you're not going to have tej customers use it. Also, if there is a mistake don't make your customers feel bad and tell them you shouldn't have done that and waited despite tell them you're able to pay it via online if you received a text. The recent experience just may me feel stupid as a person for "not listening" to instructions.... Despite that I was, with what Honda was offerings via ONLINE service and updated. I work as a nurse and 12 hours shifts. I know how hard and difficult it is and to also miss something, but I also know if I make a mistake when to apologize regarding a miscommunication and not make the patient/customer feel degraded or stupid. I know when it takes us time to chart, but if you call a customer with an updated the profile should also be updated, I understand there are a few systems that the computer has to go through for the update so it also should be communicated not to pay via online as another reminder to the customers, because some customers can't stay there all day we dropped it off still go to work and go pick it up. The most frustrating part was when I tried to resolve the issue myself with our bothering you since it was pointed out as a customer mistake and no representative was willing to help me. Then I hit the wall when attempting to resolve it with sunbit was told to call Honda for Honda to submit the actual amount that was charged to me to sunbit to have them updated the total. I was told my representative would call me for an update or a manager. I patiently waited from 7am-5:30pm, I received no call what so ever and I had to call again for and update orna follow up, just to be reminded that once again it was my mistake why I had to pay it online.... I didn't even argue any more. I felt like I wasn't being heard. I wasn't treated what the usual Honda experience was like. at this point I just want my extra money I've paid returned to be used on other bill payments I need. I need to say something about this because I usually also give positive feedback, I hope you don't let other customers feel this way because they're not tech savvy.

Aaron assisted get the recall on my car completed in good time and made the whole process easy.

My service rep performs her duties with perfect knowledge and she’s well skilled at her job. I have complete confidence when I go for service on my vehicle at Norm Reeves. I always request JULIE.Canales for assistance she’s well trained, courteous and has perfect customer service. Thank you so much for providing your customers with the best.

Julie was great!