Norm Reeves Honda Superstore Cerritos Auto Repair Service

Julie, always has a pleasant demeanor and it's a pleasure to have as an advisor whenever I get my car serviced at Honda Cerritos.

Manny was great!

Okay

Ruben was attentive & an excellent advisor! He didn’t force me to do any other work on my car, other than the things I originally came in for and had concerns about.

He was fantastic!

Hi Julie- Thank you so much for warmly assisting me today to have my car key replaced! I’m very satisfied with the job well done! Highly apprciate it! Ryan

From start to finish, Joseph provided exceptional customer service—professional, courteous, and extremely knowledgeable. He took the time to explain the service process in detail, kept me updated throughout, and made sure all my concerns were addressed. It’s rare to come across someone so attentive and genuine in their approach. Thanks to Joseph, the entire experience was smooth and stress-free. If you’re bringing your car in for service, I highly recommend asking for Joseph. He truly goes above and beyond!

Great experience

fast service. awesomd

Very good job

Ruben had great service!

Very kind and great communication! He was very patient with answering my concerns and explaining things.

The service was very good, thank you very much.

Thank you, Michael, for warmly assisting me when I brought my car for oil change! Great job!

All went well with Joseph Vargas guidance

The overall service is great but Oil change reminder has not been set to 100% if it has been changed. The low tire pressure indicator came on after replacing all 4 tires even though the air pressure is good.

He is knowledgeable and professional. Highly recommended

Julie was very helpful and totally understood my concerns. Julie made my drop off experience great and I felt very confident in her to take care of the situation. Her phone calls were prompt and she kept me in the loop. If I have anymore issues with my Honda, I’ll definitely be reaching out to her. Thank you again Julie!

I’ve been a loyal customer at Norm Reeves Honda Superstore Cerritos since purchasing my vehicle there back in 2015, but after my most recent service appointment on July 15, 2025, I’m left incredibly disappointed—and seriously questioning whether I’ll return. I had a 3:00 PM appointment for regular maintenance. Ruben Marquez was my service advisor, who mentioned having 20 years of experience with this dealership. Based on that, I expected professionalism and quality service. What I got was the exact opposite. The visit was supposed to include a standard oil change, free tire rotation (since I bought my tires there), fluid top-offs, and a multi-point inspection with a detailed report. It wasn’t even busy at the time, so there’s no excuse for the lack of attention. Here’s what was missing: • No multi-point inspection sheet — I got nothing from the technician. • No battery test results — These are usually part of every service. • No update on fluid levels, wear items, or when my next service is due. • No sign that any fluids were topped off at all. • And frankly, now I’m left wondering if the oil change was even done. It honestly feels like they just drove my car into a bay, let it sit for two hours, and handed it back without touching it. Back in 2015, the service team at this dealership was sharp, communicative, and thorough. Today, it feels like those people are long gone—along with the quality of service they provided. Whether it’s a change in management or staff, something has clearly gone wrong. Norm Reeves is a big name, but the experience I had doesn’t reflect that at all. If this is the “new standard,” I’ll be seriously considering taking my business elsewhere.

Appreciated his honest feedback and guidance on what my car needed. As always, it was a pleasure working with Miguel.