Norm Reeves Honda Superstore Cerritos Auto Repair Service

I want to start by expressing my appreciation for the overall service experience. I don’t mind having paid over $3,100 to have my A/C repaired, and I’m genuinely grateful that Honda provided a loaner vehicle during the service period. I also appreciate your team’s timely updates and efficient handling of the repair — from a service standpoint, I am satisfied. However, I was quite disappointed with the condition of my car’s interior upon return. Prior to dropping off my vehicle, I had thoroughly vacuumed and cleaned the interior, and I do not own any pets. When I received my car back, I found dog hair all over my child’s car seat, which was very concerning and unacceptable. Additionally, the interior side of the windshield was noticeably soiled. I understand that test driving may be necessary to ensure the repair is successful, but allowing a pet inside a customer’s vehicle during that process is highly unprofessional. While I remain satisfied with the repair itself, the way my car was treated during service left a negative impression, especially considering this is my second visit. Thank you for taking the time to hear my feedback. I hope this can be addressed to prevent similar experiences for other customers in the future.

Just to say I’d rather go to Norm Reeves Honda instead of the closer one to where I reside (Downtown LA). I’m always satisfied with the service. Javier always delivers a great experience and understanding of my vehicle. Because of him my car is always in good condition. Thank you for having such good employees.

I didn't like the way the person treated me.

Thank you so much for the great service!

Thank you for you services is very good

Your quality of service is bad

Mike's personable and professional manner is key to returning for service.

Robert Gonzalez kept me informed when and as soon as my CR-V was ready for pick up, notified me and explained maintenance items that should and needed to be completed, my CR-V was ready at the time he said it should be ready by.

Manny was great , Will return for future service because of the way he presented himself

Waited too long, made appointment meaningless

Excellent customer service. Thank you

I am so delighted with Julie. She has been assisting me with all my car services for the past nine years. We have been coming here since my brother purchased his car in 2016. I am particularly pleased with her service, especially since I recently bought a new car from this dealership. She is very friendly with my family, and we have had a great experience working with her.

Jonathan was professional and he answered all my questions. My car was delivered on time.

Yall just overall great...Mahalo!

I am very satisfied with Mr. Montes. He advices me what work needs to be done on my vehicle, which I am doing.

Take long day long time

Michael Barr was amazing. Helpful and communicative throughout my experience!

Joseph is a great advisor! Definitely will reach out for him to help me in the future

Excellent customer service and commitment to quality assurance!!

They made easy from drop off to pick up..didn’t have to wait to long for my car to get serviced