Trevor was friendly and knowledgeable. He informed me of the possible parts that could be causing the problem. In the end, he was correct and the replacement part fixed the issue. I would definitely prefer to work with Trevor for my future service needs.
8/10/2025
Joseph B. VERIFIED CUSTOMER
It’s done on time as promised and the service advisor is very helpful. I’m fully satisfied with the service.
8/10/2025
Kristan S. VERIFIED CUSTOMER
Great service! Thank you so much
8/10/2025
Herbert G. VERIFIED CUSTOMER
I did have to wait longer than the time estimate given to me.
8/10/2025
Elias Angel. VERIFIED CUSTOMER
Joseph was very polite
8/10/2025
Eva G. VERIFIED CUSTOMER
TTrevor Rodriguez gives the best customer service it doesn't mater how busy the day is.
8/9/2025
Maria G. VERIFIED CUSTOMER
Es una persona muy amable muchas gracias
8/9/2025
Patricia A. VERIFIED CUSTOMER
Service at Norm Reeves is always good. Bought my first Honda from you in 2005. Have been with you since. Thanks
8/9/2025
Edward M. VERIFIED CUSTOMER
Michael helped me answer all my questions and works in a timely manner.
8/9/2025
Adrian S. VERIFIED CUSTOMER
End of the day satisfied when the work is done correctly, but something to tell people when scheduling the fuel pump replacement is to let them know to clear the backseat for easier access, and it’s a 4-6 hr job instead of just saying 4 hrs. But besides that all went well. Thank you guys.
8/9/2025
Vivens O. VERIFIED CUSTOMER
Leo Lazcano service advisor is best and very polite witjh customer. Im very satisfied with the service.
8/9/2025
Hyun Y. VERIFIED CUSTOMER
Mr. Rodriguez was very nice and explained things in detail, thank you. He apologized for the delay and contacted me to let me know, which was very nice.
8/9/2025
Kathleen M. VERIFIED CUSTOMER
So far so good! Except I was just very surprised about the cost of the minimal repairs for my car which had 99,298 miles on it!
It was quite costly and I still have two other jobs that need to be done that will also very costly!
I did appreciate that Jonathan gave me a rental car! He was very nice too!
8/9/2025
Maria R. VERIFIED CUSTOMER
I recently brought my wife’s car to Norm Reeves Honda of Cerritos for a scheduled 1:20 PM appointment to address a fuel pump recall. When I arrived, I was greeted by service advisor Jonathan Romero, whose attitude was dismissive from the start. The first thing he said was, “We don’t have time for that,” despite the fact that I had a confirmed appointment.
When I explained I had driven in specifically for this service, he repeated that they were too busy, which left me wondering why I was even given an appointment. His tone and comments came across as rude and unprofessional, making the situation unnecessarily frustrating. I asked to speak to a supervisor, who initially echoed the same response. Only after I requested to speak to the general manager, Sal (whom I’ve known from purchasing six vehicles here), did they “find” a technician to perform the work.
While the repair was ultimately completed that day and I appreciate that outcome, the initial reception from Mr. Romero left a poor impression. I expect a higher standard of professionalism and courtesy from a dealership I’ve been loyal to for years.
8/9/2025
Kayle R. VERIFIED CUSTOMER
Oscar was very helpful! Thank you!
8/9/2025
Maya L. VERIFIED CUSTOMER
Oscar Ortega was great and service was prompt. My issue is I took car in for a tire rotation and I thought this meant also checking tire pressure. After picking up my car and driving away my TPS light went on. Upon returning I was informed two of my tires were very low. Problem was fixed promptly by the technician that checked me in. So overall I appreciate Oscar and the young man that helped me. But I’m confused as to why the tires were not serviced properly initially.
8/9/2025
Sydney H. VERIFIED CUSTOMER
Trevor was awesome and thorough.
8/9/2025
Russel G. VERIFIED CUSTOMER
Excellent customer service
8/9/2025
Yvonne L. VERIFIED CUSTOMER
Leo was a great contact and fully explained the services needed for my car.
8/9/2025
Jeffrey G. VERIFIED CUSTOMER
I wondered if Aaron should’ve told me midway through the appointment to fix the tensioner, but I’m glad we were able to get an appointment within a few days to get it done. It didn’t sound like it was life critical, but the risk expressed in the feedback concern me a little bit. I wonder if I should’ve found out about it earlier on. Otherwise a good appointment