Norm Reeves Honda Superstore Cerritos Auto Repair Service

helpful and quick service and experience!

I am please with service and was I really impressed that they were able to the job done in replacing the fuel pump under warranty recall. Thanks to Julie for expertise and customer care. I also want to thank the service manager for explaining to me the details of the electrical components that go in these Honda Automobiles.

Trevor was nice and tried to be sympathetic to our issue with the vehicle. I was disappointed in the process and outcome of the issue of the vehicle because it was not solved. We have a 2025 honda pilot trail sport earlier this year, as we were driving down the freeway my husband noticed the car wouldn't accelerate properly and once home trying to park the vehicle would not reverse. The tranmission and engine light turned on. So we decided to call honda towing services as it was part of the package we got and they told us they couldn't tow the car to Cerritos honda only to the nearest one which was Long Beach honda which didn't make any sense as I'm sure long beach honda would have just towed it to Cerritos. Thankfully we have AAA.Then we get there understanding it was already closing time for seevice so we filled out a paper and left it to get a response the next day. We got the call which it was Friday morning, we explained what happened and what had turned on. They said that the would clear those "codes" and drive it around to see if it happens again. So we told them go ahead keep it for the day as my husband did not need it till Saturday for work the next day. On Saturday we get another call from Trevor explained that we can go get the car and they really didn't do anything because the the alert did not come back up, but that most likely the issue will happen agian eventually. Which to me was alarming as we have a 1 year old baby and I couldn't imagine if this happened again and cause a accident. I explained my concern and Trevor did try to see if we can get a loan car while they continue to figure the problem out. Unfortunately he was denied and basically said Honda can't do anything to the vehicle unless the error continued. So I did affirm that if and when this issue does return and any of my family is harmed Honda will be in complete responsible for it. So there was nothing else then to pick up our vehicle. Once we get there since I had no idea who is Trevor or where he was stationed we asked the 1st person in the offices that we were their to pick up our vehicle and before I can finish my sentence he replies very rude " you have to go to the person that took your car" i explained we left it on Thursday night and there was no one and before I can finish my sentence he said "it's the guy second to last" so then we go to him and looks at us like what do you guys want. Once agian i started to explain that we were here to pick up our vehicle and he repeated the same thing from the guy before " you have to to the person that helped you" at this point i got a bit frustrated and told him I'm sorry but I need you guys to understand we towed our car after hours so we're not sure who to go to. Then he said what's the phone number and make of the car. I told him he looked it up and said the guy you want us outside over there and pointed basically brushing us off right after. Finally we found the person that I guess was the only one that can help us. He told us basically what he mentioned over the phone which by then I just wanted to go home. We made an appointment for an oil change and left. We been customer's with Honda for 7 plus years plus bringing in 5 family members to Honda as new customers. This was my 1st unpleasant experience with Honda and I hope its the last.

Very satisfied and happy with the professional service that Ruben presented to me. Thank you so much Ruben.

The service was well done. Definitely will continue at Norm Reeves

Glad I switch from Honda World to Norm Rervees. Everyone from the person who answered the phone was helpful. Will be doing my car maintance here from now on.

I am not satisfied with customer service, and car satisfaction. We recently bought the car and has minor scratches that were supposed to be fixed by the dealership I took it because Pedro from sales department gave me a due bill for it and and turned me away the first time the second time around I was turned away because the due bill didn’t have a “clear” description of what kind of detail the car needed. Kevin or harry helped from Customer Services but upon picking my vehicle up it still had the same issue they told me to re contact Kevin from customer services

Trevor was really helpful with the whole process. Made it easy and was a man of his word when he gave me an approximate time the service would be done. Saved me a trip home. Overall the experience was great!

Good an professional service well done Joseph Vargas Thank you

everything went well

Javier was a great advisor. Was disappointed i had to go back 10 minutes after I drove away due to my tire light turning on while driving home from an alignment and tire rotation. The guys in the front where you drive to check in helped me and said the tires were over filled with air so that was disappointing but overall the people gave great service

Excelente atención

Friendly & Efficient customer service!

I find Miguel knowledgeable and very courteous.

Jonathan was amazing!

Trevor represents what customer service is all about!

yes, he is professional and patient to explain my car's issues. Thanks a lot.

Trevor always helping my maintain my vehicle stay 100% thanks again!

Always have great service at Norm Reeves Honda.

Javier is the best! Everything was smooth and quick.