Norm Reeves Honda Superstore Cerritos Auto Repair Service

Thanh was professional easy to work with and had good communication.

Great personality! And informative conversation.

Mr. Romero was very honest with the service I was offered for my vehicle and was very helpful with the recall process for my HRV.

Julie Canales very professional best customer service. I am very satisfied the way she handles my car. I have best experience. Thank you Julie ????????

Freeze, even your feedback system doesn’t work!! Times out so you don’t have to read about negative experiences!! Doubt you will follow up (I know I will not) if Honda cannot even take feedback correctly, never mind the service being severely wanting.

The only issue I had was it took over two hours to complete the service. I wish I had known that or been given that information when I originally booked the appointment online.

Leo was very helpful and polite he explained everything that would take place. Thank you Leo for all your help.

It was efficient and I was happy with how he explained what they did to my car.

Julie was so helpful to get my car in and out ASAP. She kept me informed of the progress.

Right now very good.

Great customer service

Very fast and easy process!

Ruben was great at keeping me updated and answering my questions. Sure the wait was long, but that was a given for a thorough job

Ruben did a great job. He was nice, curious and very patient when explaining what services my car needs.

We are very happy with our service expert Ruben Marquez

I went to get my oil changed and inspection. The salesman recommended my brakes needed to be changed for $500 before the car was even looked at. Mechanics found an oil leak so I approved the repair. I was given a loaner. The next day I got a text that my car was ready. I came to pick it up after work. When I got home I needed to use my windshield washer fluid and it was completely empty. I had pointed that out when I took car in. They said they would check all fluids and refill as needed. Obviously this wasn’t done. I had to ask my husband to buy some at Pep Boys and fill it himself. Then I noticed the service indicator had not been reset and still said maintenance needed. The receipt for work claimed that washer fluid was checked. HOW do I Know if my oil was actually changed or that any of the work that I paid for to be done was actually done. My husband will look at the oil filter to check. The total price of $2,300! I don’t have time to take it back in. I texted Jonathan twice and left if voice mail. The office claimed he was nit at work that day so that’s why I wasn’t called back until the next day. This is untrue. He was working. I also left a message for the supervisor and had not heard back. I am not happy. I will not be bringing to Norm Reeves Honda again. I plan on posting on social media and telling everyone I know.

Trevor has always been extremely forthcoming with type of service that is needed. Never had any issues with the service he provides. He is the only service advisor that I trust with my vehicle.

Leo went above and beyond to help me with my car great guy ????

Leo is a great service advisor with great people’s skills and customer service. I’m was very satisfied with the help I received from Leo and I will continue to request him as my service advisor in the future.

The service was amazing as always. I arrived and what looked to be a 3-4 hour wait only turned into one hour. Leo was professional, friendly, and kind. I wouldn’t want to take my car to anyone else. I will definitely be back the next time my service light comes on. Leo is an asset to the Cerritos Norma Reeves Honda center!!! 100/10 experience!!