When I went in to pick up my car a guy by the name of George was so rude to me didn't even explain to me what was wrong with my car all he said we tried calling you several times and basically all he said when I asked him a question he ignored me and started talking to another customer leaving me talking .
8/24/2025
Vanita H. VERIFIED CUSTOMER
Jonathan provided excellent customer service. He let me know all the work that I needed and what my options are. And I appreciate that he was friendly and helpful.
8/24/2025
Erica C. VERIFIED CUSTOMER
Jonathan goes above and beyond providing wonderful service.
8/24/2025
Manuel G. VERIFIED CUSTOMER
Great service
8/24/2025
Eljay B. VERIFIED CUSTOMER
Thank you for the amazing service and support Julie!
8/24/2025
Poseng L. VERIFIED CUSTOMER
Thanh is very help person.
8/24/2025
Leticia V. VERIFIED CUSTOMER
Satisfied but waited from 12;30 to 4pm very long time :(
8/24/2025
Miguel P. VERIFIED CUSTOMER
At the end of the day, Ruben took care of me
See you guys next time????
8/24/2025
Randi C. VERIFIED CUSTOMER
Leo was kind, courteous, and professional. He handled my warranty claim quickly and communicated very well. Within 2 days of my initial call, the repair was complete. The repair was completed in a single day and I would be happy to come back to Norm Reeves’ Service Department to have Leo as my service representative in the future.
8/24/2025
Jake G. VERIFIED CUSTOMER
Rubens customer service was great
8/24/2025
Judith R. VERIFIED CUSTOMER
Very satisfied
8/23/2025
Gabriela S. VERIFIED CUSTOMER
Thank you
8/23/2025
Rhonda B. VERIFIED CUSTOMER
Oscar is very professional , kept me updated on the time frame of when to expect to get the car back from service , when there was a problem he put me in a rental car so they could have more time to figure out what is wrong with the car .
8/23/2025
Benjamin E. VERIFIED CUSTOMER
My oil change appointment was at 9:45 am didn’t receive my truck until 1:20pm. Went to ask worker if my truck was almost ready was told 15-20 minutes max and it took about 1 hour and 20 minutes extra .
8/23/2025
Joram N. VERIFIED CUSTOMER
Excellent job
8/23/2025
Rose B. VERIFIED CUSTOMER
Oscar was great and every employee there stepped in to help when he was on lunch or away at the time
8/23/2025
Gerardo S. VERIFIED CUSTOMER
Thanks you all this guy are doing a good job
8/23/2025
Monica B. VERIFIED CUSTOMER
n/a
8/23/2025
Dilia S. VERIFIED CUSTOMER
Thank you and you’re welcome
My settings did not get reset, that’s the only downside to this visit.
8/23/2025
Betty Hisako. VERIFIED CUSTOMER
Suggest Norm Reeves change the way they discuss service fees with seniors. I felt like I was duped. Please do not call me. I do not want to discuss this matter further.