Norm Reeves Honda Superstore Cerritos Auto Repair Service

Leo was GREAT!!!!

Once my car was done with the service, Joseph Vargas didn’t even care to see me at the waiting area to inform me that it was done. Later, when I saw his text message he told me that it wasn’t his responsibility. I be been waiting inside the waiting area. When I came out to check on him, the other guy told me that he was gone for lunch and be back in an hour. So I texted him, and told him that you told me my car was done, why didn’t you tell me do I can pay. His reply was other guy could help me with the paperwork. I am not happy with how he attended to me as a loyal customer of Honda!

Ruben was great! He got me in right at my appt time and was so good to work with! I will ask for him again when I return for my next service!

I Will đo thế survey..

Disappointed in the service managers I worked with during this encounter. The first one, when dropping off the car, was so rushed and distracted, both in-person and in the phone. The second one that I was directed to when picking up my car seemed bothered that his colleagues directed me to talk with him since he didn’t have a customer at his desk, but had no choice since the first one left for the day. Super disappointed since my usual service manager (Miguel) is outstanding!

Ruben provided excellent customer service to resolve multiple problems, helped leverage my extended warranty to minimize my expenses, and helped perform some preventive maintenance.

He was friendly, heard my issue, and explained the process and what was found

Leo Lazcano was professional, knowledgeable, and genuinely attentive. Job well done

The service that Thanh provides is excellent and we always schedule our appointments with him because of the service he provides. His customer service is excellent and will be going to him to service our vehicles.

Ruben Marquez is very nice and helpful.

Thanh helped us out with our CR-V, he was great!

I’m impressed with the attention given as I drove into the Service Center. Julie came out and took me inside to get the paperwork started.

You guys need to let us know total cost not just the price part then blind side me with an outrageous total at check out . That’s not cool

Very satisfied. Always great service. Thank you Javier Peña

Very pleased with the service. Special thanks to the Service Tech Thanh Sabatier!

Expedited service time!

Than Sabatier is the main reason I continue to have my cars service at Norm Reeves. His attitude and approach to customer service is outstanding. He welcomes you as a customer and ensures he is fully familiar with the issues that need to be addressed. As the cat is being serviced he provides status of completion. Once completed he lets you know of overall work and any items that need to be followed up. It is always a pleasure dealing with Thanh.

Okay

Exceptional Service and Professionalism at Norm Reeves Honda Cerritos This Friday, October 24, I took my 2004 Honda Civic to Norm Reeves Honda Superstore in Cerritos to have it serviced for error code 9-3. It's a common issue on Hondas where the airbag light stays illuminated on the dashboard, typically indicating a broken seatbelt switch in the buckle that needs replacement. A few days before my appointment, I called the scheduling department to set up the service, and afterward spoke with the parts department. Nathan, who was extremely helpful, took the time to look up the exact part I needed and made sure it was available before my visit. Since the part wasn't something they usually keep in stock for an older vehicle like mine, he went the extra mile to ensure it was ready for me. I truly appreciated that level of service and attention to detail -- it showed genuine respect for my time. On the day of my appointment, I was greeted by Michael Barr. Despite it being early in the morning around 7:20 a.m., he was friendly, professional, and efficient. He did a quick inspection of my vehicle, completed the intake process, and within five minutes I was on my way home so the team could begin the work. I'm happy to report that the error code 9-3 was indeed related to the seatbelt system, which is covered under Honda's lifetime warranty for seatbelt components. That meant both parts and labor were covered at no cost to me -- something I truly appreciate Honda standing behind. When I returned just a couple of hours later, I was pleasantly surprised to see my car ready so quickly, especially on a busy Friday. Michael even followed up with a text to let me know as soon as it was done. His professionalism, kindness, and attention to detail made the entire experience stress-free and enjoyable. Next time I bring my car in, I'll definitely ask for Michael again. He's a friendly, dependable face who clearly cares about making customers happy. And I want to give special thanks once more to Nathan for taking the initiative to have everything ready in advance. Honda should be proud to have both Nathan and Michael on their team -- their service turned what could have been a routine visit into an outstanding customer experience.

Job done well on time.