Norm Reeves Honda Superstore Cerritos Auto Repair Service

I visited the dealership around 3:50 PM on 10/27. During my visit, I interacted with Service Advisor George Juarez. While he was not particularly personable, I understand it may have been a long day for him. Before leaving around 5:00 PM, I noticed that my fidget spinner, which I keep in my car to help calm my nerves while driving, was missing. I searched my car and then approached George to inquire about what might have happened to it. On my way, I saw a porter with my company-branded blue and white fidget spinner in his hand, and I asked him to return it, which he promptly did. I then asked the porter some questions, but he was rambling, so I asked George if I could speak to a manager about the situation. The manager mentioned that he would review the video footage to see if the porter’s story made sense. I left without further information and am unsure of what transpired afterward. I have been a loyal Honda customer for many years and have spent a significant amount of money at your dealership along with my family. Unfortunately, my recent experiences have made me feel that personal integrity and trustworthiness may be taking a backseat to other priorities. I hope this message reaches the appropriate individuals within Honda, as I believe that ensuring honest and respectful service is fundamental to maintaining customer trust. Thank you for your attention to this matter.

Mr. Sabatier is always so cheerful and helpful. He makes my visit there pleasant. Very trustworthy guy.

Julie has always been a terrific team kead and service manager. Thank you for staying on top of the mx work, and getting everything back in tip top condition.

Always great service , George was kind and professional

Your employee, Jonathan Romero is always knowledgeable & extremely kind. Thank you for hiring him.

Still has the same issue with my car

I had top of the line customer service! Fantastic and fast ???? ???? thank you!

Leo was informative and easy to talk to. Service was quick and professional.

Very professional fast quick honest Mr Robert was a great host appreciate your service and I'll be back go dodgers peace out thanks again si sir

I appreciate the exelent customer service of Mr George Raygoza, Thank you ????

Love , always so kind.

Great service thank you Ray and Trevor

She’s very accommodating. She explains what’s good for your vehicle.

Trevor was super helpful, great customer service.

Good job

Julie is great. I appreciate how she looks at the history of the previous services which helps to know what service could be upcoming. I hope to continue getting advise from her.

I’m not happy, after i pick up my car from you guys, the engine light ???? came on, and im not happy with that

Customer service was terrible. I’m shocked this location has as good as reviews as does. I had an appointment for 9:00am, I showed up 5 minutes early and got my car taken in, no problem. I got a “promise” (as written on the from I signed) that the oil change would be completed latest by 10:30am. It took until 12:30 before I got my car back. They didn’t even bring it into shop until I had to complain. After complaining it took only 30 minutes- what a joke. They had my car sitting in the parking the whole time. The compensation was “credits for an oil change,” a service I already have pre paid for given the lease of my car. I would love to never come back here.

Excellent service! I was impressed by how great everyone worked together to fix my car in a very timely wayz

The day I took my car for an oil change. While I was waiting for my car, I got a call from someone saying, if my car was a buy or a least, I answer it's a buy and then the person the called just say thank you Bye and click on me.I was so confused