Miguel provided me with excellent customer service
4/2/2021
Myrna G. VERIFIED CUSTOMER
Just one thing they forgot to re-field the tank with water. To spray for my windshield. Other then that everything was excellent. Even when I schedule my appnt the rep suggested to leave my care a day before my appnt. I was able to pick it up the next day when the service was done.
Thank you, for a great service.????????
4/2/2021
Sheryl T. VERIFIED CUSTOMER
Miguel was friendly and accomodating. He made sure that my car was done on time. I appreciate the service.
4/2/2021
Joseph Michael. VERIFIED CUSTOMER
A job well done by all
4/2/2021
Elizabeth C. VERIFIED CUSTOMER
My husband and I were extremely satisfied with the excellent customer service that we received from Julie Canales. She was friendly and answered our questions regarding our vehicle that needed maintenance service. The only peeve that I have is the quality of the work that was neglected and it was that service tech forgot to put windshield wiper fluid . This is the SECOND TIME that this has happened since my vehicle has been serviced at the Cerritos location. I will have to schedule another day to come to have it done.
4/2/2021
Alice C. VERIFIED CUSTOMER
Thank you Thanh got all your help today. You are a great example of what customer service should look like.
4/2/2021
Erica M. VERIFIED CUSTOMER
Ricardo, Christina and the whole team were terrific and now I have peace of mind that my car is safe to drive.
4/2/2021
Jose Hugo. VERIFIED CUSTOMER
Cant help with the problem today ,nor we feel satisfied with answers .
4/2/2021
Dena L. VERIFIED CUSTOMER
I understand parts take time to come due to the RoRo. But I had to call on the 6 or 7 day to inquire about my car I called no one call I back even the service manager didn't call back. The communication was bad. Then I get the car back not wash. Not nice
4/2/2021
Jay V. VERIFIED CUSTOMER
Trevor was quite efficient and on point. I did have to wait about 3.5 hours.
4/2/2021
Claudio S. VERIFIED CUSTOMER
excellent service i will definetively reccomend you guys
4/2/2021
Miriam F. VERIFIED CUSTOMER
Fast service
4/2/2021
Daisy Monserrat. VERIFIED CUSTOMER
Manny listened to my concerns about my car and what it needed. He also didn’t push for any unnecessary maintenance that my car “allegedly” needed. I appreciate not being hassled to make decisions that I do not feel comfortable making. Manny is an example to workers in the customer service field. This man took care of what I wanted taken care of.
The only problem I had was waiting for 2 hours. This however was not Manny’s fault, nor do I blame him. Again, I appreciate him and the service he provided.
4/2/2021
Anders A. VERIFIED CUSTOMER
Julie Canales is long term Norm Reeves employee who is always pleasant and knowledgeable. I’ve been servicing my Honda vehicles there for almost 30 years and she has my trust and appreciation for most of those years.
4/2/2021
Evelyn D. VERIFIED CUSTOMER
Bryan Salas was great help!
4/2/2021
Emily M. VERIFIED CUSTOMER
Took an hour to come to me to ask what was wrong.
4/2/2021
Leah G. VERIFIED CUSTOMER
Nice when staff remembers you
4/2/2021
Yazan N. VERIFIED CUSTOMER
I came in for my first service with clearly mechanically damaged windows (on my 1 day old certified vehicle). After leaving my car for 2 days, all your team did was lubricate the windows. The day after I took my car back, the windows are damaged again. This was after Joeseph had told me the first dealership I took my car to, that refused to service it, had no right to refuse me and that some dealerships refrain from servicing cause they don’t want to deal with it. Well congratulations. You are the exact same. Useless. All your team is good for is going around saying “her brother .., hey brother,..”
4/1/2021
Mario E. VERIFIED CUSTOMER
Rossano; Robert; and Mike Were ALL excellent with me at providing quality customer service. Because of them, I will gladly and with faith, refer Norm Reeves Honda Super Store to my friends, family, and colleagues. Thank you!
4/1/2021
Rea Anna. VERIFIED CUSTOMER
My experience was very seamless, so I’m very happy with my experience.