Norm Reeves Honda Superstore Cerritos Auto Repair Service

Excellent service

I appreciate that u mention I had an apt afterwards and the gentleman helping me got me in and out. Thank you!

Trevor Rodriguez, thank you for providing me with my concerns on my vehicle. By the way thanks for the great customer service!

Very helpful and friendly

I am very satisfied with the customer service I received today from Robert. I’m glad he was the one to assist me, my car was done within a hour: it was great!

Great Service

Thanh greeted me right away. Provided a quote of estimated time of completion for the work and it was performed under that time frame. Thank you Thanh!

He was Welcoming, and kind.

Friendly and efficient

Well I feel mad every time I go to change the car oil. Some mistake happened to the car I spooked to the manager last time he lough when I made a complaint. I stop my moods. But today so nothing happened. I took the key ???? out and put it in a pink hanger. I open the inside glove compartment and I took my driven car cámaras ???? and lack the glove compartment. At last left the key hanging on the passenger sit. I took the person who help me! I told him and shows where I left the key ????. I left I comeback I did see the key on the hanger I saw the glove compartment I saw the key with out the black beeper (alarms control) I was looking fine for minutes and I found the black part on the passenger floor. The glove department was unlocked. I got mad but I can talk. For 3 years I been having problems with poeple and who do I he job are very low class. My family coming from Toyota dealer. Never had problems. You should go Toyota in Downey if something wrong they listen they apologize to any mistake. But Honda doesn’t have a good president professional as worker or person. I know the person who help me is the first person who see this note ???? I never do this is my first and last I don’t care ???????? you guys education if loose clients I don’t care. Is last time I make feedback to Honda in Cerritos but I copy and paste on Pinterest, Yelp, Facebook, Instagram, and Twitter. So people know Honda in Cerritos are bad. But people just want quite and is why nothing of this matters changed. Like is not management around. And yes ask the last manager I spook he is worse than any person I have made in my life.

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Very polite and very helpful with explaining what I needed to get done.

Mr Sanchez was very helpful and courteous. My car was taken care of quickly and I feel everything was done in an efficient and professional way Thank you for great service!! Evelyn Martinez

He was very informative and took his time to explain the service to me.

Bryan was extremely helpful he walked me through the steps of what was going to happen and kept me updated along the way. He was very kind on explaining my possible options and the related cost with each option. I was extremely satisfied and felt confident my repairs would take place in a timely manner and the job would be well done.

Joseph exhibited excellent customer; the best I have experienced there. He was helpful, friendly and courteous. He answered all my questions and respected my decisions.

Julie was very helpful and knowledgeable. She made my service appointment experience pleasant and was very thorough. Can’t wait to bring back my car for future maintenance.

Robert provided exemplary customer service today with his caring and informative demeanor. It is clear that he is committed to his job and his customers.

Ramiro was amazing! I didn’t have an appointment and he still took me in and my car was ready really fast! I love the service here all the time!

I thought that the gentleman that helped me was very nice and very positive and when I called back to ask about the issue with that oil I got a very good response there’s a lot of people that are buying these cars I hope you know because they get to ride in it when I give them a Lyft they love the luxury of the inside of the car and the beauty outside of the car so thanks again Honda