Technician left bolts for door panel in door pocket. When I brought it to the attention of the service advisor (Juan) even though he called the tech right away I just felt his customer service was not up to the level it should have been considering I just paid $1600 for service (which is outrageous). I found the bolts on the driver side so I asked the service advisor why the tech was on the passenger side and the service advisor rudely told me that the tech was the one that did the work so he knows what he was doing and that he did not personally do the work. If the tech knew what he was doing then he wouldnt have left bolts out my car. I understand mistakes happen but I just don't feel like I received very good customer service. I also don't understand why they had to leave all my windows down, sunroof open, adjusted my seat and changed the settings on my dashboard.
9/16/2021
Walter C. VERIFIED CUSTOMER
Nobody ever communicated with me that my car was ready. I had to go over there 15 minutes before closing time and ask them. The guys that helped me when I arrived were very helpful & professional, but the lack of communication during the day was frustrating
9/16/2021
Mario G. VERIFIED CUSTOMER
Great service, I was worried because I had my 8 month old child but my car was delivered back to me promptly. Great service indeed.
9/16/2021
Ralondra H. VERIFIED CUSTOMER
Ok
9/16/2021
Karen G. VERIFIED CUSTOMER
The reason for this service encounter was that a previous recall service failed. Not a good thing. We broke down and had to be towed. But Mr Ortiz did a great job of getting us back on the road in the same afternoon.
9/16/2021
Hassan T. VERIFIED CUSTOMER
Robert , service advisor was very pleasant that helps, but norm reeves service
Always good thx
9/16/2021
Mary M. VERIFIED CUSTOMER
He’s done a good job, although I, wait a little longer. He apologized and that’s what I’ve been looking for! See you again and Tnx too!
9/16/2021
Elena T. VERIFIED CUSTOMER
Mr. Mendoza was very pleasant he walked me through let my car need it I am very satisfied thank you for your service
9/16/2021
William R. VERIFIED CUSTOMER
Excelente service by the advisor.
9/16/2021
Jesse M. VERIFIED CUSTOMER
Bryan was extremely helpful and knowledgeable about the services provided by Honda. He answered all my questions throughly. Thank you Bryan for all your help. Irma Miller
9/16/2021
Luis M. VERIFIED CUSTOMER
Bryan is the man perfect service
9/16/2021
Esmeralda A. VERIFIED CUSTOMER
great!
9/16/2021
Joy H. VERIFIED CUSTOMER
Robert was awesome!! Thank you so much!!
9/16/2021
Janet E. VERIFIED CUSTOMER
Excellent service. They let me get serviced even without an appointment due to my issue
9/15/2021
Roberto A. VERIFIED CUSTOMER
I’m very grateful fior your excellent service. Thank you
9/15/2021
Stephanie B. VERIFIED CUSTOMER
Joseph was a extremely friendly person. Usually when you have someone tell you that you have to wait approximately 2 or more hours for your car you get irritated but he was very professional and extremely friendly that I didn’t mind the wait time. I did go in without a appointment but I was helped just the same as everyone else which I appreciate. Honda of Cerritos is always my go to. Although it’s a bit far from me, I never mind the drive because of the friendly environment.
9/15/2021
Carmen L. VERIFIED CUSTOMER
Perfect service and nice people
9/15/2021
Ana K. VERIFIED CUSTOMER
Thank you for your great help!
9/15/2021
Christian P. VERIFIED CUSTOMER
Bryan was very polite and explained the services that will be done to my vehicle; he also suggested what would be best. Great customer service on his behalf; he even showed me show set the caliber on my car; thought was very cool of him to do so. Will definitely go back with Bryan!