Norm Reeves Honda Superstore Cerritos Auto Repair Service

This is the 1st time I get treated like this Miguel has such a great customer service that made me feel so comfortable he is so committed to provide that service like no one else in that location I had several bad experiences but he made up for all of the one in the past Thank you so much

I like his assistance, i am satisfied

Rossano treated me like a VIP and explained the whole process so I knew what to expect.

Excellent service and response time

el es un buen trabajador te deja que hables y despues te alluda atu nesecidad el solo quiere alludar para tener el cliente feliz sin pedir nada a cambio solo quiere alludar por eso cuando boy simpre lo busco a el

Extremely satisfied. For Julie Canales and technicians

Fantastic job

Customer Service was Awesome!! Very friendly and informational.

He service good thanks

I was very happy with the time it took complete the work on my car (was waiting) and Steve Mendoza did a terrific job! 5 Stars! Thanks!

Thanks very vey happy was faster service

Julie was friendly n accommodating… she understood very well my issues… thank you!

Steve Mendoza he’s god person and service to fast thx

Technician did not performed job thoroughly, advisor does not do any check. When I pick up the car, check engine indicstor light is on, as well as engine oil indicator.

To begin with, the kind woman on the phone who helped me set up the appointment was very patient and helpful. Loved that the first oil change was free. Disappointed that the car was not washed. :(

So kind, straightforward, and quick!! No problems at all, I truly appreciate it. Probably one of the best experiences I had at Norm Reeves Honda. Thanks Ramiro!

The staff I spoke with were all very courteous it took a extra day than expected to get the part my car needed and I was constantly updated and informed about it which I appreciate.

Amazing customer service.. very efficient process.

Joseph was friendly. I have no complaints about Joseph. My issue was the window that the repair was going to take. I was promised approximately 3 hours I got there around 10:00 but since it was so busy they didn't really check me in till almost 10:30. I was there with my family in the mall explaining to them that it will be done approximately 1:30 but I wouldn't be surprised if they were a little bit longer after I'd give it an hour or so probably 2:30. I was told that I would be giving status but I did not hear anything from anyone. I have to call myself waiting in you a few minutes I spoke to Robert he said he was going to do a somewhat direct chat with the repair and they the repair department should give me some type of status. I still did not receive anything I decided to try calling back in a half hour from the time I talked to Robert. I called back and spoke to Anna she said that she will try to contact Joseph to get status put me on hold and she told me she had to leave a voicemail he did not pick up but I was on hold I finally received a text message saying that my repair was done. So they missed the window by approximately an hour and a half. I'd appreciate it if the window was given a true window that they can actually finish the work needed. I understand it was busy but give me the window of time that it will be done. My kids were already hounding me after 2 hours. I explained to them that they told me 3 hours and they were really busy so I wouldn't be surprised if they go over by a little bit but we're talking about an hour and a half here. I'm sure if I give him the honest window to expect that they wouldn't be pounding me about not having the car service done. I'd rather be given the exact time that it they need to service the car so we can plan our day as needed instead of wondering what's going on and when will the service be completed. I'd rather be told specifically that it will take x amount of hours but I would expect it to be done within that x amount of hours thank you

Honestly the most chilled service I had. Miguel was fun and joked around a lot so instead of a boring awkward experience it was fun. A little to fun I forgot I grabbed my keys.