Norm Reeves Honda Superstore Cerritos Auto Repair Service

Joseph Vargas and the Service Department Team treated me very well. I look forward to the survey. Thank You

Initially I was not satisfied but, with the assistance of Christine, it all worked out in the end

Always happy with my service interaction and outcome!

Great service! Thank you

Es un pésimo servicio de a ver sabido que eran así no hubieran comprado el carro con ustedes

Joseph was great. I just question the technician who did the service on my vehicle. As a license smog technician with over 20 years of experience I am surprised the tech would recommend a cabin and air filter on a vehicle with 8k miles?

Javier is always Helpful. Good customer service

Such great service Joseph was a lot of help to me and I am happy with the outcome off the my Honda’s Ac also with the person who fix it

Joseph Vargas was excellent in assisting me with the concerns I had for my xar.

Manny, help me out a lot and explain me with details what was wrong with my vehicle. He is the one that goes out of his way to help others, thanks Honda for having a great employee

Fast and friendly service

Great job

with appointment at 7.20 and I was delivered the car at 10.30 more than 3 hours waiting. HELLO and never wash the car.

The employee was great. I just didn't like the transparency with wait times when scheduling my appointment. When I scheduled it over the phone I was not told how long it would take but I did receive an email with the appointment information that said it would be 30 mins which I planned for but then when I arrived the employee told me it would take an hour and a half. By the way, I arrived 5 minutes before my scheduled appointment therefore it wasn't anything on my part.

Mr. Thanh Sabatier is the best on explaining what they're going to do to the car and how the car will be taken care of. An on breaking down the the amount I'm spending I really appreciate everything thank you

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Car gas milage drop to 9-11 /gl after this service. Tried to cinnect with my service advisor from yesterday but no luck.

Every time I go to your place it takes two hours longer than they told me. I always make sure to have an appointment when I go so why does it always take so long? You guys have one Valley Porter for that space you call a valet area who mind you does not know how to keep track of who is next. He checked in to people that came after me and I alerted him to it and he continue to argue with me and then check in another person behind me. What kind of service is that? It took me one whole hour to be seen you can check when I was checked in and when I was checked out I got to that line 1010 this morning and was not seen until 11. I have bought two civics there and I continue to get **** service from your service consultants who do not know how to listen and also argue with you. It is so hard to get an appointment with you people I should not be antagonized for not having something in a service history when it’s so hard to get an appointment with you people if your service consultants don’t want to hear my side and know that I took it somewhere else for this or that then maybe you should train them more. I have never had such a bad experience at a service center, even at no name places and Jiffy Lube, have never treated me so badly. It has been that way the last couple years and I will no longer put myself through this madness. You guys need to get a hold of your situation and if it’s because you’re short staffed then maybe you shouldn’t schedule so many appointments.

Everything was great

Please contact me directly ****-****-xxxx