Thanh provided me with excellent service. He is always very professional and knowledgeable about making sure that I understand my charge.
Thank you.
10/24/2021
Erica C. VERIFIED CUSTOMER
I'm very pleased with the service I received today. Thank you.
10/24/2021
Antonio P. VERIFIED CUSTOMER
Service advisor needs to have that customer service experience, not friendly at all very rude. And not knowledgeable.
10/24/2021
Elvia V. VERIFIED CUSTOMER
The customer service was great, and I hope after my next visit my car gets completely fixed.
10/24/2021
Randi C. VERIFIED CUSTOMER
I am completely satisfied with my service representative as well as with the service itself. What was less than satisfactory was the arrival and check-in process. I arrived about 4 minutes prior to my appointment time. The check-in line was backed up all the way onto the street. This is a huge safety issue. In all…it took me over 30 minutes to get checked in, while my ride waited for me. Then, when I came to pick up my vehicle, the service representative was at lunch and it took 15 minutes for anyone to figure it out and step up to check me out. Seems it should be easy enough to put up a sign that says “out to lunch, will be back at ____. Please see ____ to check out in my absence.”
10/24/2021
Tuan N. VERIFIED CUSTOMER
Rick is really nice Guy . Great service
10/24/2021
Lourdes D. VERIFIED CUSTOMER
Great job. Good customer service
10/24/2021
Melinda A. VERIFIED CUSTOMER
Wait times are pretty crazy. I made an appointment for 8am. Got in line early at 750. Actually got out of the car at 820. And the car wasn’t ready until 3pm!
10/24/2021
Mei L. VERIFIED CUSTOMER
Excellent
10/24/2021
Shawn C. VERIFIED CUSTOMER
Great customer service from Ricardo !!
10/24/2021
Natividad N. VERIFIED CUSTOMER
Trevor Rodriguez explained to us thoroughly what repairs and replacements were needed.
The next time our cars need service, we will definitely ask for Trevor.
Thank you
10/24/2021
Jose C. VERIFIED CUSTOMER
Manny explained the service and recommendations.
10/24/2021
Joan W. VERIFIED CUSTOMER
I feel like I was up charge for a service… But nothing is new with Norm Reeves Ford Lincoln. No one bothered to read my last one why would I think you read this one…
10/24/2021
Ruben S. VERIFIED CUSTOMER
Joseph Vargas has handled a few of my visits to the Service Department, and each time he does an excellent job. He is very attentive and patient, explaining the process every step of the way. Today was no exception. I am very satisfied with the service and would request his assistance next time around.
10/24/2021
Rodrigo Z. VERIFIED CUSTOMER
All went well except that the seat was reclined so much and the steering wheel was moved down and I’m not sure how to put it back.
10/24/2021
Jacqueline L. VERIFIED CUSTOMER
Very helpful and kind.
10/24/2021
Gerardo R. VERIFIED CUSTOMER
It was a very busy morning and they took care of me fast!
10/24/2021
Jesse L. VERIFIED CUSTOMER
Great service
10/24/2021
Jeffrey D. VERIFIED CUSTOMER
He is awesome very knowledgeable. Love the customer service he gave to me ill definitely come back for business
10/24/2021
Christine S. VERIFIED CUSTOMER
Wonderful service even though the service dept was very busy Thanh was very patient snd listened yo my concerns and took care of everything!! Great service!!