Norm Reeves Honda Superstore Cerritos Auto Repair Service

Thanks for excellent work

Excellent service by Juan Huezo.

Ramiro was very professional and got me in and out of there, the service was awesome!

Yes

I was impressed with your efficiency and the helpfulness of Juan Huezo.

We appreciate Thanh’s help. We have both our vehicles serviced today. Thanh was very knowledgeable, patience, and helpful. He took the time to address all our concerns. Thank you Thanh for his great customer service!

Thank is very helpful, knowledgeable, and professional. What a great customer service!! We are impressed and very happy with his help. We don’t feel rushed and all our questions were answered thoroughly. Thanks Thanh for your awesome customer service!

I scheduled an advance appointment for today because the service department is always very busy and appointments are very scarce. Even after making my advance appointment the wait time was still as long as without an appointment. My appointment was scheduled for 11:20 AM and I arrived at 11 AM just to make sure I was there on time. They took my car and even though they took it early I still did not get my vehicle until 2:00 PM. It took approximately three hours just to do an oil change. There Hass to be some type of better structure and or limited amount of appointments and walkins. Because it took this long I was late to pick up my daughter at school.

Thank you

Thank you

Thank you so much

Mr. Vargas was very pleasant. I appreciated the prompt updates on my car when it was finished. Thank you!

I wanted to add on per my last message that something is wrong with my insight since I’m only getting 43 MPG when I should be getting 50+ MPG. Mechanic did not find anything during the diagnostic testing, but obviously there is something wrong get approx 15% lower fuel efficiency

Thanks

I have owned Honda’s most of my driving life and bought most of those cars and had them serviced at Norm Reeves Honda. I keep coming back because I am pleased with the quality and customer service. Sharon Wright K

I will NEVER bring ANY OF my Hondas to this location. I made an APPOINTMENT for 7:40am. I called and called and called the service department call center and they were unable to find my vehicle. I have phone records from ALL of my calls to them. Finally at 5:15pm I was able to get hold of someone from the call center that went the EXTRA MILE to track down my vehicle. Apparently the service department manager went home for the day. She was able to get a hold of him and he went back to the dealership. Tracked down the service advisor that was responsible for my vehicle and they got my van finished in 15 MINUTES!!!!!! After having my van ALL DAY!!!!!! When I went to pick up my van at 5:40 pm the manager was not apologetic. Did not offer an APOLOGY… no reasoning for the lateness of my vehicle being completed…. NOTHING!!!!!! All I brought my vehicle in for was A REPLACEMENT KEY AND REMOTE! They did NOT even program a remote!!!!!! The manager was too busy telling me how much the remote cost. I WAS WELL AWARE OF THE COST!!!!! The excuse for my van being held all day was that it came off the tow truck. The next excuse was that the tow driver only left my name. The next excuse was they didn’t have a phone number. ALL WRONG!!!! I came to Cerritos Honda and checked my van in MYSELF!!!!! I left 4 MESSAGES with the call center for the service advisor!!!!!! This is RIDICULOUS!!!!! I LOST A WHOLE DAY OF PAY DUE TO INCOMPETENCE AND ITS NOT OK!!!!! The manager needs to be retrained in customer service. As a 9-1-1 operator we were trained to access the needs and concerns of the customer, this manager DID NOTHING. He stood there and stared at me with a blank stare on his face. ABSOLUTELY UNACCEPTABLE. I will NEVER bring another vehicle to this location, nor will I suggest this facility to anyone. Terrible service and demeaning attitudes toward customers. MY SERVICE EXPERIENCE (first and last service experience here at Cerritos) WAS TRASH AND I WISH I WOULD HAVE NEVER CHOSEN THIS LOCATION. And by the way, I didn’t even get what I asked for. I left the service department with a key…. not the remote but just a key. 8 hours in service for a key cut that takes 15 minutes max.

I was told i was gonna wait 2 hours for my car to get serviced but I was out of there in 1 hour and 20 min

Thanh is great! Professional, informative, and always keeps me posted as to the status of my car. Thanks!

Manny was great, very helpful!

Great customer service