Norm Reeves Honda Superstore Cerritos Auto Repair Service

All perfect

Please lower the labor charges. Thanks

They did a great job!

Always happy with the services I received from you company….!! Thank You !????????

Ramiro was very very helpful explaining details of my new 2022 civic. Very patient person when I was asking him all these questions about my new car great job

My vehicle was processed quickly and thoroughly.

Servicing my vehicle was not the problem. It’s The long long wait! staff running trying to keep up with cars. Your customer service we are trying. ??????????? It shouldn’t take 4 hours to get your oil changed. customer service is terrible and all anybody says is “oh I apologize” I had an appointment for 11:00am arrived at 10:45 and didn’t leave till a little after 3:00 pm for one oil change. Each time we go The wait time gets longer and longer.

Joseph Vargas was very friendly and helpful, and so were the staff that I talked to.

It took you to repair my van for almost 3 weeks without giving me rent-a-car so that I can use it to go to work. For major problems, you should anticipate the days that cars will stay on for service. Be kind enough to offer things that could help your customers.

Comfortable waiting area. Thank you for the excellent service.

No I'm not satisfied because always when I take my cars for service they do and inspeccion with no cost and this time they try to charge me for it.

Steve was very professional and courteous. Thank you for the quality job replacing the rear brakes on our Honda Accord.

Prompt service; great customer service

Very satisfied thank u

Great guy

Excellent service!

Brayan Salas is the best his customer service is excellent.

Trevor Rodriguez was polite and did a great job

Brian was great. The wait was not! I just wish I was given an updated time frame for when my vehicle would be finished.

I had scheduled an appointment for 915am to get my car serviced. Unfortunately when I arrived at 9am, the driveway was packed with other customers and I didn’t get “checked in” until ~9:20 and then waited again until 950am to speak with Rep Trevor to get my car serviced. Trevor wrote on the paper that my car would be ready at 2pm, but verbalized that it would be more like 3pm (since I had a recall for fuel pump motor) and he said he would call within that hour so I can come pick my car up before 6pm when they closed. I waited until 2:55 to call and check on my car. Sara answered and when I asked about my car she said it was open on the screen but she would check with Trevor to confirm it was ready. Trevor did not answer and she said she would have him call me back. I did not receive a call back by 3:15 so my husband drove me back to check. I spoke with Bryan ~3:30 who said Trevor went home and he took over. He texted the mechanic who responded “another 45min”, he said I could wait in the lobby and he would come get me when it was ready since my husband still had work and was no longer with me. I waited until 4:30 to check in with Bryan since no one came to get me, according to the Rep who was next to him (I did not catch his name) Bryan went home and he would check on my car. He texted the mechanic again who said they are finishing up alignment and will be another 10min. I waited until 4:59 before I received another call from another Rep who said my car was done. Thankfully it only took 5 more minutes to pay for my car and drive off the lot. I understand it was a holiday (though Bryan mentioned he was informed at the start of shift that the team was fully staffed and prepared for the holiday), and the Reps themselves were very professional, however I believe “Date/time promised” and actual ready time should not be 3 hours apart. There should be a way to notify the customer if it will be later than promised. Thank you for your time.