I had to bring my car in twice and remind your team of the current recall for your team to finally say something is actually wrong and needs to be fixed and I even had to show the mechanic myself what was wrong, they tried to send my car back home and say nothing was wrong! I now have to wait on the parts needed to fix my car and it apparently is done as a first come first serve when a part is back ordered. That’s not good customer service. You should have a list of customers waiting for the part and should contact them in the order they arrived and fix those vehicles first, even if I am not the first person in line that is how it should work. I have to go out of town and if the part arrives while I am gone I might be out of luck and will have to wait for a whole new shipment to come in. I understand the shipping/supply chain world is unpredictable right now, and there is nothing you can do but wait for the parts to arrive, but you should have ordered a ton of these replacement connectors when the recall first happened. The skipping/popping/static sound coming from my speakers is horrible and I have to listen to it daily. My car is barely a year old, this is unacceptable.
11/22/2021
Yoon M. VERIFIED CUSTOMER
She was very kind and very helpful.
11/22/2021
Dellanira C. VERIFIED CUSTOMER
It doesn’t take 5 hrs to get an oil change . I was late to work . You also have crash my car before at the oil change center . Horrible service
11/22/2021
Prema A. VERIFIED CUSTOMER
Yes I’ll be happy with your help for mycorrhiza thank s for everything
11/21/2021
Ruby C. VERIFIED CUSTOMER
Mr. Cabrera was very helpful and attentive from the moment I arrived. He kept me well informed about my vehicle. This young man went above and beyond he is an asset to HONDA. Thank you all for your servive.
11/21/2021
Mark N. VERIFIED CUSTOMER
I should have not waited for 4 hours with an appointment made to have my car battery replaced.
11/21/2021
Gladys V. VERIFIED CUSTOMER
Bryan was great! He kept in contact with us well, and was fast! We appreciate him and the Service department.
11/21/2021
Jonathan H. VERIFIED CUSTOMER
Very good service!! Performed everything as per issues
11/21/2021
Jeana G. VERIFIED CUSTOMER
When I left norm reeves my tire pressure light came on I went back a young man help me. And turn off the light and check my tires he said they were okay. So I left again my tire pressure light came back on I called norm reeves Honda I talked to a lady she tried putting me through to the parts department no answer she said someone would call me. They never did.
11/21/2021
Felipe G. VERIFIED CUSTOMER
Great costumer service
11/21/2021
Crystal R. VERIFIED CUSTOMER
Very informative and great customer service.
11/21/2021
Ramon M. VERIFIED CUSTOMER
Very welcoming and enthusiastic
11/21/2021
Ely L. VERIFIED CUSTOMER
Joseph Vargas has always taken care of any issues we have, I can count on him for anything. Excellent customer service,
11/21/2021
Vantha C. VERIFIED CUSTOMER
Manny was very helpful.
11/21/2021
Freddie P. VERIFIED CUSTOMER
Satisfied with the services rendered & work done earlier than the expected waiting time.
11/21/2021
Brenda/Damian I. VERIFIED CUSTOMER
Great service Brian Ortiz the best petal
11/21/2021
Juan R. VERIFIED CUSTOMER
Thanks Julie! Your awesome.
11/21/2021
Noah L. VERIFIED CUSTOMER
Robert Bautista has helped me with multiple issues on my Civic. These issues could have turned into massive headaches, but thanks to Robert's diligence they have all been fixed completely and in a timely manner. Robert is professional, kind, and understanding and truly cares about his customers. Robert is definitely management material and deserves a raise. Always a pleasure working with him.
11/21/2021
Eric . VERIFIED CUSTOMER
Warranty coverage is misleading and not sufficient.