Norm Reeves Honda Superstore Cerritos Auto Repair Service

I was not called about issues that my vehicle had and could have been addressed on the day of the appointment. I was not called when my vehicle was read. Javier had gone home and did not explain anything that was wrong with my vehicle. Someone charged me and didn’t explain anything that was wrong with my vehicle. I now how to make another appointment to service my vehicle for a leaking transmission issue. I am baffled by how incompetent some of these advisors are at your facility.

Elmo with courteous, and the duration of work being done was as he described.

He’s a nice guy but I would not want him to be my advisor again. He Got attitude when I wanted to change oil only. Would not go to see him again. He did not even give me a discount.

Everything fine, just wish service wouldn’t take that long.

Thank you for taking care of my vehicle and fixing the problem. Great customer service by Oscar. I will definitely recommend Cerritos Honda to friends and family.

Thanks for your help 5 stars

I had a 1045 AM appointment which I did tell the advisor about. On the paperwork he marked it as “no appointment”. I didn’t notice it until later on in the day when I was wondering why my car was taking so long to service. I told my advisor I will be not be staying and was dropping off the car. He estimated 2 hours service. At 2 PM, I called in to check on the status. The front desk girl said my car was listed as “open status” and will check with my advisor. Advisor was helping another customer so she said he’ll call back. I never got a call back. I called again at 4 PM to tell the girl that I didn’t get a call back from my advisor. She checked on my car and told me it was ready for pick up. On my way to the dealership, I received a text at 4:29 PM that my car was ready! Another advisor helped me to finalize. I looked at the paperwork, which indicated that the service was done at 1:38 PM! This is unacceptable and poor customer service! I had to proactively find out the status of my car and it turned out my car was ready on the first call I made. Why couldn’t anyone have told me that when I called the first time?! I shouldn’t have to call again 2 hours later, at closing, to find out what was going on! I’m overall disappointed with how things were handled.

Great place to get service done, always polite, friendly and efficient.

Joseph was very kind and helped out in every way he could to make sure the service we received was top notch, and we highly recommend him and Norm Reeves Cerritos for any of their Honda service needs!

Michael was extremely helpful in my visit today. I am satisfied in the service to my car and the short wait time. I will be sure to continue getting my car serviced at norm reeves moving forward 10/10

Bryan was AWESOME with superior customer service. He explained everything well and really helped me out. He I will be my new go to Service Technician.

Bryan was very helpful! Great Costomer service. Answered all my questions. Thank you

Michael provided me with great customer service and a great experience at the service department. Thank you!

Best service ever. Thank you

All good

Good Courteous Service

My tire press was low as soon as I left? Don’t you guys usually check if everything is fine before?? So yeah not satisfied at all

I did received excellent service.

Juan was very helpful and very professional.

Elmo explained the report in details and got price quotes for me.