Norm Reeves Honda Superstore Cerritos Auto Repair Service

my car was promised by 1:15 and i had to call the dealership at 3:00 because there was no update whatsoever on the status of my car. when i called, my technician was not available to give me an update. finally, i went to pick up my car and the service person that was helping me was not at his desk but he was sitting somewhere else on his phone. when i asked the man at the front desk if my service person was available, he said “yes that’s him in the hat” and he said he would call him up for me. i waited and watched and as my technician was walking out, the other associate finally told him that he had a customer waiting for him. i’m assuming he left for the day because my service technician didn’t bother to look back, he just laughed with the other associate and left. when i went back to the front desk to ask who can help me with my car since my technician left, he gave me a vague “just go to the back and someone will help you.” finally, i had to ask a woman in the back if she could help me and she, understandably, was confused because she did not have my paperwork since she wasn’t my original service technician. i had questions regarding my service that she could not answer but at that point i was too frustrated to even try to talk to anyone else so i had to sign and then leave.

EXCELLENT Service Advisor Miguel!! Just wonderful!!

Service Manager made this visit worth it by reaching out in advance to help us with a discount on a big item service.

Julie was nice and service was fine. However, the way she checked me into the system did not register or associate my Husbands scheduled appointment for the service I was there for, so he got a notification that we missed the appointment.

Michael was super helpful and was able to get me in and out before the time we expected.

I went there around 1:30 pm they call for having a appointment but when i went there the service staff said he can’t do anything for the update for the service and it will take more then 4 our 5 hours so what happened when you been waiting and still they did fix the issue so I don’t no what to say anymore and I have to go back to drop off the car again to fix the update service problem . So next time when. Someone make a appointment to make sure they do there service inside waiting for and then there is nothing done with it

Joseph has been great throughout the process but the issue is still persistent and the tech put in the wrong transmission fluid while doing the repair. The paperwork shows HCF2 CVT fluid used where the recommended 9 speed transmission fluid is ATF DW1. Follow up requested.

Michael was very nice and provided very good service and explained the issues for my car. He was very helpful.

Always the best service with Johnathan always very helpful and understanding

Reliable and efficient

Very happy with GM Kevin, but Ramiro was not only cranky, he did that thing where they check off that I declined tire pressure check, which I certainly did not. My tires were all under inflated and the warning system came on, so I had to stop at a gas station and inflate them myselpf.So petty.

Profesional and concise. Thank you.

Great service.

My car was done around 3:00 pm I saw it parked and they made me stay almost 2 hours extra wasted my time waiting Honda needs to do better with there service department.

Very helpful with the process.

Trevor always help me out really happy he assist me on helping me with my car great 100% appreciate with trevor R. Thank you honda and trevor

Julie is was amazing, she was nice and informative.

Ramiro Montes es una persona muy amable

I wasn’t expecting to have such a huge list of items needing addressing. I’m not sure if it’s just a customary thing to find a bunch of things wrong with a vehicle but I was pretty shocked. I did appreciate getting a loaner car though. My service advisor was polite and kept me informed of progress which was nice. I usually go to norm reeves in HB which is a much smaller dealership but overall the experience at Cerritos was ok.

Service with George was great. He was very helpful and explained everything very well. However, it took almost 4 hours to get an oil change. I’ve never waited that long before.