Manny helped me with a flat tire and an oil change without an appointment. I made it to work and everything worked out great. Thanks Manny and Norm Reeves Team!
12/6/2022
Linda R. VERIFIED CUSTOMER
Todo. Ese Lente. Servisio
12/6/2022
Lorie C. VERIFIED CUSTOMER
I appreciated that Mr. Mendoza recommended areas that required attention but was understanding and not pushy about completing the services at this time.
12/6/2022
Chanda P. VERIFIED CUSTOMER
Thank you so much. Norm is the best dealer in usa.
12/6/2022
Theresa H. VERIFIED CUSTOMER
Excellent service provided starting with the service advisor Oscar Ortega
He is definitely a people person and has excellent knowledge and obviously has lots of experience with working with people both customer and company staff
12/6/2022
Shamika H. VERIFIED CUSTOMER
Excellent Customer service provided by Trevor
12/5/2022
Murray C. VERIFIED CUSTOMER
She was great. Explained my options and work was done quickly. I
12/5/2022
Allan O. VERIFIED CUSTOMER
Very satisfied all the way with the customer services
12/5/2022
Paula D. VERIFIED CUSTOMER
Thank you Ricardo for taking time to answer all of my questions. I'm completely satisfied with today's service. Wishing you and yours a beautiful Christmas, and I'll see you next year!
12/5/2022
Lydia P. VERIFIED CUSTOMER
Went in for oil change and tire rotation but once I got home I noticed that the tire rotation had not been done. Additionally, I noticed the power steering reserve fluid is over filled.
12/5/2022
Wilmar B. VERIFIED CUSTOMER
I was extremely satisfied at how fast the maintenance was when I came. The last time I came it took about 3 hours. This one only took 1 hour. I think if Honda continues to find a way to expedite their maintenance process, a lot of people will be happier. Overall my experience was 10/10
12/4/2022
Marco N. VERIFIED CUSTOMER
It was a job well done and I was really excited to step back in my vehicle, part of that was also because of the energy that Oscar my attendant gave me since the start affecting my energy overall, a big thank you for his service and the service of your technicians. All is well just was a major price for their services. I understand why so thank you again.
12/4/2022
Sandra B. VERIFIED CUSTOMER
I would appreciate somebody calling me back to fix this problem I am happy with the fact that I spent over $400 and now I feel there’s an issue with my tires now they should’ve been caught when I was there I would appreciate somebody getting back to me on this thank you
12/4/2022
Debi R. VERIFIED CUSTOMER
Steve Mendoza was both professional and helpful. I will be back. Thank you!
12/4/2022
Scott H. VERIFIED CUSTOMER
Fast service
Great communication
12/4/2022
Mayra G. VERIFIED CUSTOMER
Hello Honda,
Service was fine. Reason why it wasn’t great like the others time is due my waiting time. I understand it’s Saturday and usually those days are really busy but my car was ready at 2.. The only reason why I noticed is because I heard a car beep behind me and once I turned around , I noticed my car parked ready to go. I let 10 minutes go by in case there was an extra process that needed to be done . I didn’t receive any text so then I asked for help and they informed me David had to left to lunch. The gentleman who helped me then stated he would check my car within 10 mins and hand me my keys. I didn’t get my keys until after 3pm, once David came back. I waited a whole hour. I don’t know if your company has other people cover breaks but please do. I originally had my appointment at 11:20 and was told my car would be ready by 2:30, not only did I wait more …. But I waited while I was staring at my car the whole time. I noticed my car was parked outside at 2 pm but for all I know it could of been there for additional time.
12/4/2022
Kenya L. VERIFIED CUSTOMER
I appreciate that Steve explained what needed to be done immediately and what I could hold off a bit on. In addition, he also kept me updated on the progress of the service.
12/4/2022
Karina B. VERIFIED CUSTOMER
Friendly service!
12/4/2022
Jezabel V. VERIFIED CUSTOMER
I had to reschedule my oil chance because my son had unexpected surgery.
Honda was nice enough to reschedule an had an availability.
I had the pleasure of being assisted by Joseph Vargas. He was friendly and helpful. Explained what my care needed. He checked my warranty and found I had one more free oil change. I love my Honda and I have had the pleasure of doing business at Honda los Cerritos for over 10 years.
Thank you always