Norm Reeves Honda Superstore Cerritos Auto Repair Service

Oscar did a wonderful job...very accomodating.

Joseph made sure I was taken care of when I thought I had been skipped over. He explained the situation that was occurring and made sure my car was taken care of since I had appointment before other people that were being attended.

Oscar answered all my questions about the issue of my car. Job well done.

The agent that helped me was very efficient and helpful. I got my car back sooner than expected

Fastest oil change ever! Very pleased.

Your Service Advisor is great, he is very friendly. My complaint is more about the technicians who have looked at/worked on my car. I took my car in on 10/29/22 for an oil change and I was given the results of the Multi-point Vehicle Inspection Checklist and was told my front AND rear breaks had to be replaced along with the engine air filter, micron cabin filter, and I was also told the brake system fluid had to be exchanged. Since I did not have the money for these services I declined them and said I would come back next month to get that taken care of. When I returned on 11/25/22 I requested to have everything that was previously told to me that I had to get except the brakes. This time when I received the Multi-Point Vehicle Inspection Checklist it stated that I only needed to replace the front breaks, not the rear and on top of that it stated that I had to replace the water pump and the spark plugs and was quoted over $1000.00. None of these “Found Issues” were even marked on the checklist as “Requires Immediate Attention” and none of these items were discovered and marked as “May need future attention” on the checklist I received a month prior. At this point I don’t even know what maintenance my car actually needs because all the paperwork I’m given contradicts each other. I feel I may be told I need certain things done that may actually not have any issues and I feel I am being misled. I have always kept up with the maintenance of my vehicle so I am skeptical that these expensive maintenance recommendations are actually needed. I would like a brand new Inspection of my vehicle to be completed with an honest evaluation of what maintenance my car actually requires at this time.

Julie went above and beyond to take care of my paint issue. Thank you for understanding my concerns of how bad the paint job is. Very much appreciated. Respectfully, Hai P

Thank you for your amazing loyalty

David Reyes took care of me from the minute he walked over to my car. Told what my car needed and was honest and patiently answered all of my question. Thank you David.

Excellent service

Went in for an oil change with an appointment. First time ever that the oil change was completed in 15 minutes. That’s great and all, but of course there were still many “promised” work that was not done. Tires were never checked and inflated, wiper fluids were never replenished..most importantly, Multi-point Inspection was never done. I clicked on the text message with the attached link, and no info or data was to be found on any important issues pertaining to my vehicle. With the job getting done in 15 minutes in comparison to me waiting 2-3 hours in the past with an appointment, I highly doubt any of the “promised” work that I paid for was completed.

Thank you for the great service we received from Thanh! We are very pleased!!

Julie Canales is both professional and knowledgeable as well as kind. She is great!

I have been with Honda since 2013 every service on my 2013 was done here. Now my 2013 had multiple issues. And I ultimately had service take care of everything because of trust. In the past. Thank you Also the patience that my rep had with me. Answered every question. Again thank you

Satisfied with not having to wait long for my car to be ready:)

Friendly and efficient. Really appreciate it.

Ruben was vey friendly and delivered excellent service. My car’s service was finished sooner than expected.

I took my vehicle here for the oil change, once they were finished, they just handed me the keys and told me where my car was parked, after I drove it home I realized that the maintenance symbol in the dashboard was still on. They didn’t reset it, now I’m driving with the reminder of the maintenance on the dashboard still on, even though it’s been serviced already. If I want it to be fixed, I would have to ask for a day off at my job and spend at least a couple hours to drive there and wait to be assisted. Going to the service department is a hassle.

Oscar was a fantastic advisor. He was very personable, competent, and not pushy. Overall a pleasant experience.

Ruben was very Friendly and helpful.