Everyone was really nice but it took too much time.
Also, please invest in new and more comfortable seating for waiting
12/13/2023
Jason T. VERIFIED CUSTOMER
Aaron Labelle was great. He kept me informed every step of the way and made the process very easy and pleasant. Thanks to Aaron and the entire team asthey were able to take care of my issue way sooner than expected and got me back on the road before the holidays. Many thanks to him and the whole darlings service dept. Experiences like this are why I continue to use darlings for service and new vehicle purchases.
12/12/2023
Sheila M. VERIFIED CUSTOMER
Great job
12/8/2023
Bruce R. VERIFIED CUSTOMER
I called and asked to have the keys left in the car. I had previously paid the day before on line. I got there the keys were not in the car fortunately people were still inside. I told the woman I had called earlier to leave the keys they were not there. My keys were still inside I needed to sign “show proof of payment” me: why don’t you have proof? She got snippy I got snippy. Went got my phone I’m looking for the payment which I can’t find right away “let me know when you find it” now I’m mad
Fortunately the man at the desk looks up and sees I’ve paid
12/8/2023
Herbert B. VERIFIED CUSTOMER
Shuttle service prompt, completed my service early. Great experience.
12/7/2023
Donald F. VERIFIED CUSTOMER
Service fees are dishonest. Stop them immediately. I should have been charged $159.00 plus tax for my wheel alignment, which does not add up to $171+
12/7/2023
Scott B. VERIFIED CUSTOMER
Done in timely manner
12/6/2023
Kenneth B. VERIFIED CUSTOMER
Who is she
12/6/2023
Jerome L. VERIFIED CUSTOMER
YOU DID A VERY GOOD JOB VERY VERY HAPPY WITH YOUR SERVICE THANK YOU ==J.B.LOISEL
12/3/2023
Rene C. VERIFIED CUSTOMER
My car battery was dead when I arrived to pick it up. Luckily my husband was there to boost my car. It took a while to get enough charge but eventually we were able to start it. Something must have been left on or door not closed properly, causing battery to discharge.
12/3/2023
Jim H. VERIFIED CUSTOMER
Great customer service.
12/1/2023
Susan M. VERIFIED CUSTOMER
We like our Hyundai too much to trade.
11/25/2023
Skybox Llc. VERIFIED CUSTOMER
Hey not trying to complain, I bring my truck in for all its service needs, and bought it from you guys a few years ago. Today when I got it back, the steering wheel was completely covered in grease, along with the outside door handle and side of door perhaps where tech was opening and closing it.
It was bad enough I had to go get armor all wipes to try and clean it off because it was making my hands greasy.
I appreciate the floor mat and seat cover but a steering wheel cover would be good next time please.
Other than that, truck rides great after the new tires and alignment so thank you for that! :)
11/22/2023
Jeremy P. VERIFIED CUSTOMER
They bent over backwards to make sure I was taken care of the same day my car broke down . I was back on the road in hours. Would highly recommend!!
11/21/2023
John S. VERIFIED CUSTOMER
The initial attempt to make and receive confirmation of the appointment was disappointing at best. Kathryn even attempted to straighten the schedule out in person at the dealership and was totally underwhelmed by the experience and was actually unsuccessful in arranging an appropriate appointment. I went to my salesperson Austin W who said he would help shortly thereafter Monica called she had reviewed the situation rescheduled a necessary longer appointment and the entire situation was much better. Arrival and through out the appointment the process went smoothly and the car is working fine. I am very impressed with my car and hope that my experience with Darlings will be equal to that. The above mentioned employees have helped make that happen and I will continue to contact them as I work with Darlings
11/17/2023
Jesse T. VERIFIED CUSTOMER
The sales rep that helped me an my wife out was great
11/15/2023
Austin B. VERIFIED CUSTOMER
Interactions were gracious and professional, aside from young buck being reckless in my vehicle. Higher staff was very gracious with handling the situation and hopefully it's a lesson learned for the service tech.