Kasidee Was wonderful! Follow up was perfect. She is a great face to your service department. First time we used your service and because she was so helpful we will definitely come again!
Give her a big thanks from us!!
9/11/2020
Carol L. VERIFIED CUSTOMER
Kasidee York was very friendly and professional.
9/11/2020
Carol R. VERIFIED CUSTOMER
Only oil change w tire rotation in my new car. Service agent very professional, personable and knowledgeable.
9/11/2020
Don W. VERIFIED CUSTOMER
Yes the service was outstanding! I had to mention to employees that I had a compromised immune system having leukemia. All the people I had contact with with very very kind and disinfected everything even the pen that I had to use. Unlike many businesses everyone was extremely cautious had masks on and maintained social distance. I felt safer getting an oil change in your establishment than going to any other business in the area!
9/10/2020
Wayne M. VERIFIED CUSTOMER
Kasidee was fine, professional and helpful. The mechanic however appears to be uninformed and questionable. He doesn't know you can rotate staggered tires from side to side and recommended new rotors and pads even though they were just done less then 2000 miles ago?? Also missed having my car washed and vac'd, but maybe that is a warrantee thing?
9/10/2020
Kenneth C. VERIFIED CUSTOMER
John went above and beyond make sure that I was fully satisfied.
9/9/2020
Elosia M. VERIFIED CUSTOMER
Your team was caring, kind and exceptionally thoughtful, supportive in every way.
9/9/2020
Clayton F. VERIFIED CUSTOMER
Darlings is my jeeps home away from home. In all the years I’ve used Darlings I’ve never had a complaint. On the contrary the service has been spot on. That’s why I keep coming back
9/9/2020
Sherry P. VERIFIED CUSTOMER
My son waited over 2 hours for an oil change. He arrived at 9am and was sent to waiting room at 9:10am. They did not reach out until he asked at 11:15. I am beyond frustrated. Not happy.
9/8/2020
Janet F. VERIFIED CUSTOMER
Evan Was very nice explained everything ????????
9/8/2020
Sarah D. VERIFIED CUSTOMER
As always, the service and work done by Darling's is exceptional. It means so much to be serviced by a company that is always trustworthy and gives the best for the price. Thank you.
(We did miss the complementary wash and vacuum, but understand the necessity for keeping costs down.)
9/5/2020
Kenneth L. VERIFIED CUSTOMER
Arrived on time and it was over 15 minutes before my Palisades was taken in. An hour and 20 minutes later my vehicle was finished. Darling's has serviced my vehicle since new and I have used synthetic oil. This time for whatever reason put in conventional oil. In addition they did not wash the vehicle and charged for state inspection. Every dealer around you washes the vehicle and offers free state inspection. I called the service department about the oil screwup and was told to bring it back in. I don't have time to deal with incompetence and will never buy another vehicle from darling's or recommend it to any of my friends.
9/3/2020
Frank U. VERIFIED CUSTOMER
Good work on time and good to deal with.
9/3/2020
Walter B. VERIFIED CUSTOMER
John always does a great job explaining everything and taking care of my truck.
9/2/2020
Mike M. VERIFIED CUSTOMER
Excellent as always
9/2/2020
Sherry B. VERIFIED CUSTOMER
He was very helpful and very friendly.
8/31/2020
Christopher P. VERIFIED CUSTOMER
You charged me $137 to check a part that probably took 2 minutes
8/31/2020
Thomas M. VERIFIED CUSTOMER
Great service as always, thank you
8/31/2020
Denisse B. VERIFIED CUSTOMER
Very courteous and knowledgeable service.
Thanks
8/29/2020
Dan . VERIFIED CUSTOMER
John was super helpful through the 4 visits, and I have no complaints about his customer service. He helped me with flexible scheduling and even getting my a rental car. The reason, I am not completely satisfied with my overall experience is that I spent a ton of money and time to get my leaky roof fixed on my Chrysler 200, and the problem was not fixed. On this rainy Saturday, I have needed to put a towel in the back passenger side of where the roof connects to the car. I want to reiterate that my dissatisfaction is with the work done to my car, not with John. John has great customer service skills and is very accommodating.