I was told that my AC was recharged while they are waiting for a new compressor to come in. It was not done and I am very dissatisfied. This is a warranty issue. I should have been offered a vehicle to drive until mine can be fixed. I don’t know if I will purchase another vehicle from you. The vehicle was not cleaned up after service (plastic on the seat and paper on the floor) either and I had to search the lot for my car.
8/19/2021
Greg B. VERIFIED CUSTOMER
I bring my truck in every 6 months for auto butler and required service. Several months ago I called regarding a roof molding that kept loosening up. I was advised there was a TSB concerning that and it would be taken care of at my next appointment. I was under the impression that this was a defective design and the upgrade would be at no cost. Day of service I learned too things. First and worst is it does not appear to be covered (although nobody has answered if this is covered by the extended warranty I purchased). Second (and maybe a good thing) the part was not there and would need to be ordered. I guess even if I wanted it done it would mean a return trip (100 miles and 3 or more hours of my time). Had I known this was so expensive I would have tried securing it myself but that won’t happen any more since it has now come off and is who knows where. Not happy to say the least. Not happy and feel misled on this whole thing.
8/17/2021
Mary S. VERIFIED CUSTOMER
Actually Joe handled personal communication with me at Honda.
And, he did a nice job. Sam may have called me.
8/16/2021
Patricia B. VERIFIED CUSTOMER
Joe V has always taken very good care of my vehicle. I appreciate the great service from Joe V. And Honda.
8/14/2021
Barry M. VERIFIED CUSTOMER
Professional treatment by staff
8/13/2021
Brad R. VERIFIED CUSTOMER
Car was not washed. Back seat was left down and jammed into the front seat. Steering wheel changed. Rear view mirror covered in greasy finger prints. My sweatshirt and hat were knocked down and left on the floorboard and disheveled. Radio was set to XM and turned up loud.
8/13/2021
Kenyon O. VERIFIED CUSTOMER
Joe great as usual. Always very helpful
8/13/2021
Kandy H. VERIFIED CUSTOMER
joe himself was alright, easy to talk to and was very polite. i just wish he would’ve let me know that i’m only allowed one coupon per visit, or i wouldn’t have gotten all the work done on my car that i did. everyone else was pretty bad, i walked in to pick up my car, no one was at the front desk, there was a group of salesman chatting near the front door and no one greeted me and asked what i needed help with, i waited a minute before a shook my head at them and walked to the service center myself, just to have an awkward conversation with some guy there and he acts like he has no idea what i’m trying to do and i’m letting him know i need to pick up my car and he’s just oblivious to what i was asking. and i definitely got scammed $200 and i tried asking the finance lady and she answered in the most vague way possible that i gave up even asking. extremely unsatisfied with honda of kenosha as a whole. besides joe he was alright
8/12/2021
Ali R. VERIFIED CUSTOMER
Rodney was ver professional and even gave a discount for the job taking longer than expected. That was a very thoughtful.
8/12/2021
Susan J. VERIFIED CUSTOMER
Joe is a real pleasure to deal with.
8/11/2021
James F. VERIFIED CUSTOMER
Lack of communication. Service did not call with updates and what work was needed. I had to follow up with several phone calls that delayed approval and ordering of parts.
8/11/2021
Jeremy K. VERIFIED CUSTOMER
Never in my life have I ever seen such a fluffed up ro. This dealership should be ashamed of itself.
8/11/2021
Timothy F. VERIFIED CUSTOMER
Excellent service.
Thank you
8/11/2021
Emmajo M. VERIFIED CUSTOMER
Amazing service! Very kind people. Go you guys !!
8/11/2021
Susan M. VERIFIED CUSTOMER
Todd was a terrific service rep!
8/8/2021
Akhtar M. VERIFIED CUSTOMER
I like to have service my cay at your facility.
Thank you.
8/7/2021
Raymond S. VERIFIED CUSTOMER
The corrison was not removed from connections before attaching to the new battery. Not a very professional job
8/7/2021
Kingsley O. VERIFIED CUSTOMER
Awesomeness
8/7/2021
Baltazar G. VERIFIED CUSTOMER
I was very happy with attentiveness and the help from Mr. Waddell during my visit today.
8/7/2021
Zak R. VERIFIED CUSTOMER
Amazing experience as always with Joe. No jerking around the customer, just to the point with his info. Never let’s me pay anything more than i need or want, but also let’s me know what is needed. Great guy, 5 stars