We called and were told we had service coverage and visit was free. When arrived they tried to charge us. I told them I was going to wait since the service was an oil change and tire rotation. My wife called to see when I would be home since she received text the car was done. They left me sitting in the waiting room after my car was already done. How long would I have been sitting there if my wife hadn’t called!!! We were told when we called service visits were covered, yet when we arrived they had a hard time finding it. Now I’m not sure what we have AND that was the worst experience ever. We also have a Mazda cx9 and they have an amazing service department on Capitol Expressway, they even arrange a loaner vehicle.
4/18/2024
Sarang W. VERIFIED CUSTOMER
Dianna explained all the work items done in detail.
4/18/2024
Pat S. VERIFIED CUSTOMER
Adrian is knowledgeable, courteous, and efficient.
4/17/2024
Donald E. VERIFIED CUSTOMER
Excellent job
4/16/2024
Monica B. VERIFIED CUSTOMER
Very timely and professional service.
4/16/2024
Joy S. VERIFIED CUSTOMER
Very good service
4/16/2024
Mary Pat. VERIFIED CUSTOMER
Richard was great. I appreciated the time he spent.
4/16/2024
Nancy B. VERIFIED CUSTOMER
Have never had a bad experience when dealing with anyone from Larry Hopkins HONDA…..i have been a customer since 2002
4/14/2024
Thomas R. VERIFIED CUSTOMER
Good job.
4/14/2024
Irina S. VERIFIED CUSTOMER
I’m very satisfied with help from Dianna. She Was very professional and helpful
4/14/2024
Michael K. VERIFIED CUSTOMER
Dianna was fantastic! Thanks!
4/14/2024
Irene F. VERIFIED CUSTOMER
Thanks, I’m very happy with your attention and service thank you again
4/13/2024
Carlos V. VERIFIED CUSTOMER
Richard helped me fix an issue that was a problem for about a year now. Thanks to him I can drive without the locks always turning on and off. I appreciate it!
4/13/2024
Su L. VERIFIED CUSTOMER
I prefer to skip a survey.
Thank you very much for the Honda maintenance.
4/12/2024
Martha F. VERIFIED CUSTOMER
Thank you for your help, I had so much help
4/12/2024
Lyubov B. VERIFIED CUSTOMER
Thank you.
4/12/2024
Laurie G. VERIFIED CUSTOMER
Richard was great!
4/12/2024
Jose M. VERIFIED CUSTOMER
Awesome customer's service delivered. The automated payment and txt notification system is fantastic.
4/11/2024
Billy H. VERIFIED CUSTOMER
Kudos to Richard.
It's a great pleasure having Richard as an advisor. He is professional and trustworthy.