Brakes, emmisions and vehicle stability all went out after driving 2 miles
4/23/2024
Justina R. VERIFIED CUSTOMER
Service Advisor was no help and extremely rude, I believe his name was Allen. My appointment was scheduled at 8:00 Am and he had helped cars that came in after and serviced before I was. Didn’t mind the 3 hour wait but his attitude towards the situation, made my experience horrible! Will definitely think about coming back.
4/23/2024
Anmol S. VERIFIED CUSTOMER
Wonderful experience.All Thanks to Adrian Vasquez.
4/23/2024
Marcos U. VERIFIED CUSTOMER
Thanks Larry Hopkins Honda for providing excellent customer service, having a professional team , Dianna Thomson so professional, I had a very good experience.
4/22/2024
Pooja L. VERIFIED CUSTOMER
Dianna was very friendly and professional service. I like that, but the gentle men who took my car first when I got there, he wasn’t friendly at all, no manner, no customer service skills.
4/22/2024
Brenda W. VERIFIED CUSTOMER
My service experience with Richard was outstanding! He greeted me right away and accurately analyzed what the issue was and told me what the resolutions were. I waited at the dealership and the service was completed in an hour! Richard is very friendly, professional and very knowledgeable of the vehicles. I highly recommend getting your service done at Larry Hopkins Honda!
4/22/2024
Luriza T. VERIFIED CUSTOMER
Although I waited for almost 5hrs, Adrian was so polite and gave me discount for waiting for so long. Thanks !
4/21/2024
Liliana R. VERIFIED CUSTOMER
First time going to this Honda Service Center and we are glad we brought our car here for maintenance service. Dianna was excellent and we will come back for all our upcoming service needs for our Honda Clarity!
4/21/2024
Soraya S. VERIFIED CUSTOMER
We always have the best service at Honda. Dianna went above and beyond to make me feel helped and cared for. Thanks so much Dianna!!!
4/20/2024
Irene C. VERIFIED CUSTOMER
Excellent the best thank you
4/20/2024
Janakiram P. VERIFIED CUSTOMER
Richard was extremely professional and informed me the needed services.
4/19/2024
Jing T. VERIFIED CUSTOMER
Thank you!
4/19/2024
Sreyny M. VERIFIED CUSTOMER
Mr. Richard is very knowledgeable and helpful. Thank you ????
4/19/2024
Judy D. VERIFIED CUSTOMER
Again, Adrian provided excellent service. He communicated clearly, was friendly and responsive to my questions and concerns, and made sure the work on my Honda was completed to my satisfaction. The “mystery” of an ongoing oil leak was solved and I was very happy that the work was done under Warranty. You are very fortunate to have Adrian working for you. Please appreciate this fact. Judy D
4/19/2024
Vijay S. VERIFIED CUSTOMER
Yes. Adrian was welcoming and was very accommodating with my request to fast track the inspection of the car. He updated me with status as soon as the inspection was done. He recommended the repairs that was needed and got the repair done within few hours as well. Overall it was a very smooth experience. He also got a good discount.
4/19/2024
Rosalie B. VERIFIED CUSTOMER
We called and were told we had service coverage and visit was free. When arrived they tried to charge us. I told them I was going to wait since the service was an oil change and tire rotation. My wife called to see when I would be home since she received text the car was done. They left me sitting in the waiting room after my car was already done. How long would I have been sitting there if my wife hadn’t called!!! We were told when we called service visits were covered, yet when we arrived they had a hard time finding it. Now I’m not sure what we have AND that was the worst experience ever. We also have a Mazda cx9 and they have an amazing service department on Capitol Expressway, they even arrange a loaner vehicle.
4/18/2024
Sarang W. VERIFIED CUSTOMER
Dianna explained all the work items done in detail.