Hampton Toyota Auto Repair Service

Very nice & sweet, especially the worker who took care of my car & paper work!

Donna was amazing.

Great service!

Ms Donna Savoy was clear in communicating the result of today’s service by highlighting the importance on the service report. Ms Donna was also very courteous, very professional, and engaging. I am very happy with the service overall. Also, to Mr. Tom - Service Manager who assisted with my case. Thank you for always doing your best. Devy M

Very pleased with Byron’s handling of service to my Avalon.

I think Carmen is very efficient; she knew what the issue was as soon as I told her the problem was experiencing with the car. I received a call from her and she confirmed the problem and the cost to repair it. I was very pleased with the service and the length of time it took to do the job. Gloria Matte

Quick & courteous service

Great service. Would recommend Hampton for their friendly, professional staff. (Especially Carice Robert)

I dropped my vehicle off Tuesday evening for a 7 AM oil change and tire rotation/balance, with the understanding that it would be ready at lunchtime. Call received after 10 stating that it would take longer due to "recall items" being taken care of, (This was not an "ask" or authorization to do these, it was..we are doing them) completion time would be about 230-3. 3 pm phone call stating that the balance could not be completed unless a TPS sensor was changed out. Cost for said part was $242 (note: all 4 can be purchased for $149, but I don't trust a wobbling tire). When asked how long it would take, response was "not long" we will call you when ut is done. Call received just before 5, its going to be another 30 minutes, which was met with, I will be there in 22. Time is was ACTUALLY completed, around 645 pm. My truck smelled of oil and there were dirty shop rags not only in my seat but on the floorboard as well. Needless to say, I am disappointed and highly upset at the lack of transparency and customer service that was received today. In addition to that,, it was stated to the tech who was working on my vehicle that I was upset and not overly reasonable.. I will NOT be returning. Not for the Tacoma, the 4 Runner or the other two Toyota vehicles our family owns, nor will I encourage others to do so. Just be honest with people. You also may want to check the start times for service on my vehicle. Again, the appt was for 7 AM. I can be reached at ****-****-xxxx should you need additional information. But if this is merely going to the person I dealt with today, then yet again, my time has been utterly wasted.

Great. Service writer was very positive and up beat. Great friendly personality. Good business sense and personality.

Thank you for the loaner. The recall appointment was extremely long.

Tech didn’t put sticker for next appointment and didn’t reset the maintenance required reminder

Very professional. Kept me informed and expedited my departure.

The service was exceptional and was taking care of promptly...

Great job

He was very helpful!

She was professional and pleasant

Very professional

Great service and care!

Dirty hand prints through out car. Strong gas smell in car. Back door drivers side door no longer unlocks with power button, it worked on arrival at your facility. Took longer than supposed to because part from Lexus wasn’t received on time.