Hampton Toyota Auto Repair Service

Service was quick. My appointment was at 6 got there about 5 minutes early was gone in less than 30 minutes. Only thing there could be a fridge with free water while you wait. I don’t drink sodas. I wanted water and none was available.

Yes no complaints excellent service

I was happy with the service.

I made an appointment for 7:30 because I had some where to be for 9. Thanks to Steve Hollier for getting my paperwork rushed at 9am. I was 10 minutes late for my job. I don't understand why you would make more appointments than you have mechanic's to do the work.

Steven Hollier went above and beyond to make my experience a great one. He was a gentleman and I appreciate that!

Exceptional service! I felt very well taken care of. Truly impressed.

Great service

The service department is the reason I bought my vehicle at Hampton! I wouldn’t buy from any other dealership! Always exceptional service!!

I will always ask for Steven whenever I go to Toyota for service!!I I have complete trust in Steven. You are lucky to have him to represent Toyota!!!

Very fast and professional service

The car had a smell of oil. Not good.

Dona and the Service Team are Phenomenal

2.5 hours for an oil change after I called to schedule my service. I specifically asked what the afternoon looked like, and I was told that it was available. Entirely too long for a simple oil change that I scheduled ahead of time.

Had to go back to reset screen

My vehicle was scheduled for an oil change and auto butler. I also arranged to have it appraised following the service appointment, as I was interested in a trade-in. I explained when dropping off my vehicle that depending on what time everything was complete, I may not be able to pick up the vehicle that same day. I was instructed that I would be called once finished, and would be able to pay over the phone in order to be able to pick up my vehicle from the early bird lot the following morning (Sunday 5/16/21). I was never contacted to to provide my payment information, and the sales department was never notified that my vehicle was ready for appraisal. I also walked with the salesman to the service department prior to leaving the facility and witnesses him explain to the service department that the vehicle would need to come to him once service was complete for it to be appraised. The salesman contacted me before the close of business (after the service department had closed) to inform me that he never received my vehicle or heard any update from the service department. This resulted in me not being able to pick up my vehicle the following morning when it was needed. I eventually spoke with the service manager on the telephone after the incident. He also met me there the following afternoon at 1:00 PM to allow me to pick up the vehicle, although I had already missed my appointment for that morning due to not having my vehicle. At no point through my entire contact with the service manager did he apologize even ONCE. Absolute dissatisfaction on my end. I understand that mistakes can be made, but to offer zero apology and also try to blame the incident on the sales staff is truly upsetting and unacceptable.

Always great service in a timely manner

I appreciate they got me out so quickly

I appreciate they got me out so quickly

I appreciate they got me out so quickly

I appreciate they got me out so quickly