Tyler did fantastic job once we got connected. The appointment process was very disappointing. I made reservations on your website but was then told that only gave me an appointment with the advisor, not for the work. This is not how other dealerships work. Tyler did a great job in covering this deficiency.
8/11/2021
Pedro G. VERIFIED CUSTOMER
When I bought the car there was a dent on the paint and your sales person took it back for fixing it.. after 8 days I have not got my car back…. We are very disappointed on that ….this a super bad customer experience and mostly when u just paid +35,000 US$ for the first car of my daughter. You should focus more on driving customer satisfaction tracking/accountability and not only sending txts of thank you and thank you.
8/11/2021
Jose T. VERIFIED CUSTOMER
Great service and received my truck before the time I was told it was going to be ready.
8/11/2021
Erik B. VERIFIED CUSTOMER
2 trips to the service department and i still have a pcm problem. I am giving grapevine ford 1 star reviews for the corporate survey i received. Maybe this will motivate your service department to diagnose and fix the problem on the first visit.
8/10/2021
STEVE W. VERIFIED CUSTOMER
I usally have a hard time getting my Zaktek scheduled. This time things went smoothly.
8/10/2021
Irina L. VERIFIED CUSTOMER
Daven goes above and beyond with service.
8/10/2021
Bradley R. VERIFIED CUSTOMER
John was helpful and the work was done quickly, but I was charged when I should not have been. It is getting resolved now.
8/10/2021
Evangelina S. VERIFIED CUSTOMER
Thanks for the excellent service Brian Guillen , God bless you ????? all employees too!thanks ???? ????
8/10/2021
Stephanie W. VERIFIED CUSTOMER
Kyle was great! Very professional and courteous, which is a rarity these days.
8/10/2021
Patrick G. VERIFIED CUSTOMER
Work completed in a timely manner
8/10/2021
Tiffany R. VERIFIED CUSTOMER
Nick was great!!!
8/10/2021
Michael H. VERIFIED CUSTOMER
He did a fantastic job .
8/10/2021
DARREL C. VERIFIED CUSTOMER
Christopher Walker as very Professional and helpful . He is an asset to your team! I will continue to use Grapevine Ford for all my Service needs on my Truck! Pete Roshell and his team at Quick Lane are very courteous and helpful. They are exceptional. Darrell Cline
8/10/2021
TOMMY R. VERIFIED CUSTOMER
Daren Hayden provided excellent service.
8/10/2021
Maria M. VERIFIED CUSTOMER
I am completely satisfied with the service provided by Eric Adamson,thank you.
8/10/2021
Milind R. VERIFIED CUSTOMER
Customer satisfaction, Professional & knowledgeable Staff. Quality Service on time delivery !! Recommend Airpark !!
8/10/2021
JIM G. VERIFIED CUSTOMER
Tony did an extraordinarily good job. It took a couple of days for him to duplicate the problem that we had reported. (riding rough) once he was able to duplicate the problem he provided a detailed report on what needed to be done. I thought that his attention to detail was exceptional. He is the reason we buy all of our new and leased cars from Nissan Cerritos.
8/10/2021
John N. VERIFIED CUSTOMER
Great experience as always! Tim Rau was very helpful and knowledgeable.
8/10/2021
Ervon K. VERIFIED CUSTOMER
Scott Mongie is the best! He is very professional, focused of customer needs.
8/10/2021
Edward F. VERIFIED CUSTOMER
John did an excellent job very happy this time with my service