Berkshire Hathaway Automotive Group

They finished the job earlier than the estimate time.

Brian was very knowledgeable and enjoyable to work with! He is a go-getter and pleasant to work with, not too pushy but very informative. Definitely will be happy to work with him again!

No problems with my service advisor. However, you need to work on the amount of time it takes to perform the basic maintenance. It should not take 2 hours to complete an oil change and tire rotation. Thanks

He was AWESOME! Extremely professional and efficient!

Outstanding service. Bob Lieninger and the team at Grapevine Ford always do great work!!!

Christopher was great. He took care of everything and got me out very quickly considering I didnt have an appointment. But my tire was loosing air and I didnt feel safe driving so far to my doctor appt on a low tire. Thanks Christopher!!!!!

Thank y’all so much

Yes very satisfied with cesar Valenzuela he helped me and was keeping informed

The service advisor was ok, had better. The real issues was the overall service. Dropped off Jeep for an oil change. When picking it back up, they wanted to charge me the +$200 even after informing them before & after that this should be covered under our MPP warranty. Next, they gave us the a wrong key fob. Yes perhaps a simple mistake but what if some malicious person received a different key fob and rummaged through your vehicle, obtaining your address from your insurance/registration and garage door opener. Next the oil change reminder sticker was place right in the driver's side middle field of view on the windshield, the oil life indicator was not reset in the Jeep. Makes us even wonder if the oil change was ever performed being that we were called right after dropping it off, which was unusual. To top things off, our radio is having issues of freezing/bluescreening at random times. We took it into AirPark before and stated they were going to order a radio, still under MPP warranty. Never heard back from them. We took the Jeep to another dealership, they concluded the same solution on ordering a new unit but we would of had to pay the $100 deductible. We asked AirPark to have the radio look at/ordered when dropping off for this oil change and the advisor stated it needed to come back on a different appointment for a technician to look at it. Two techs, one from AirPark, already had diagnosed it... Even though we have several more "free" oil changes and a refundable deductible for the radio through MPP only using AirPark, we will NO LONGER be using your services. We would rather pay the $100 deductible and use another dealership. If that doesn't say anything about AirPark's overall service, it should. God Bless, Omar P

Welcome

Quality timely service with a passion for his work. Best service I could ask for.

Brian did his best to answer all my questions and was able to get me on my quickly.

I was extremely happy with the service Hugh Abbott provided. He kept me informed and updated while my Traverse was in shop. He did a follow up after I received my vehicle back to ensure everything was working good. Thoroughly impressed with the service. Thanks Hugh!

Helpful and quick service.

Hassan at South County Lexus provided great service. We appreciate his help very much.

Jacob was exceptional in explaining what I needed to get my truck serviced. He was friendly and knowledgeable about my problem. The reason I have brought my trucks to the dealer for repair is because I believe you don’t take advantage of women. Thanks for a wonderful experience.

Repairs were not completed as directed. Had to go back in after work was complete 2 additional times because the Mechanic simply didn't check or do the job properly

Brian G. Is phenomenal!! Always professional, punctual, polite, and honest. I only trust him with servicing my vehicle!

Kyle was very helpful and thorough!

Please call as we would like to discuss our recent experience