Hassan is a great man. I appreciate him being honest, his quick responses to my phone calls, and his helpfulness. My car was fixed in a very timely manner and I would like to thank the mechanics as well.
8/18/2021
Kim S. VERIFIED CUSTOMER
Couldn’t reach Kenney by phone - voicemail box was full.
8/18/2021
Kristopher S. VERIFIED CUSTOMER
I bought my Jeep at your store a couple years ago. I have brought my Jeep there for service a couple times. This is the first time I have been satisfied. I have had lots of problems in the past. This is the first time I have worked with John M., and he is the only one I will work with in the future. His service brought me back to your service department.
8/18/2021
Dawn W. VERIFIED CUSTOMER
Pete’s the best!!!
8/18/2021
Jim F. VERIFIED CUSTOMER
Very expensive
8/18/2021
CORY B. VERIFIED CUSTOMER
Miguel was absolutely perfect throughout the process, at no point did he not have a solution. Although there were issues that were outside our control (season, pandemic, supply chain etc.) Miguel was able to roll with the punches and keep things on track. Also, without prompting, I was provided regular status updates and ECDs.
8/18/2021
Mitchell H. VERIFIED CUSTOMER
Thorough and attentive service. Thanks.
8/18/2021
Nario A. VERIFIED CUSTOMER
After oil and filter work done
Red flashing a car shape
Coming on and off on the front console
I’m very disappointed
Now I have to go back to have it fixes
Wasting my time…
8/18/2021
Kevin Y. VERIFIED CUSTOMER
Great communication and fast repair. Thanks Aaron and Grapevine Ford!
(Also Nichole at the rental is fantastic to work with….she is always smiling!)
8/18/2021
Brandon J. VERIFIED CUSTOMER
Victor did a great job!
8/18/2021
David P. VERIFIED CUSTOMER
I am happy with overall experience..thank you..????
8/18/2021
Briana P. VERIFIED CUSTOMER
Carlos was very thorough. He called me throughout the day to keep me updated on my vehicle’s progress.
8/18/2021
David M. VERIFIED CUSTOMER
Very good
8/18/2021
Kathleen M. VERIFIED CUSTOMER
Service was great. Still concerned about the alloy wheels. The finish on it seems to be defective
8/18/2021
Julea A. VERIFIED CUSTOMER
I’m very pleased with the service I received today, Carlos (and the rest of the team) was very professional and helpful.
8/18/2021
Ann B. VERIFIED CUSTOMER
The plastic band around the driver's seat was replaced for the 6th time (in less than years) and has already broken. I think the entire seat is defective and needs to be replaced.
8/18/2021
ANTONIO R. VERIFIED CUSTOMER
My vehicle was ready at 11:58am and I waited over 1hour and a half to find out it was ready. It if wasn’t for me asking if my car was ready my wait would have been longer. Apparently my service advisor went on his break and forgot to advise me. Poor customer service!
8/18/2021
Christine B. VERIFIED CUSTOMER
Oron, filling in for Jon Kenny was great. He was able to pull up records, making sure my Giulia got the service needed. He took the car while I waited in the lounge and within a short time, ( the shortest time I ever waited at Alpha) my car was back, clean, and I was on my way. ????????