Scott Monje was very thorough and helpful.. everyone was nice and hopefully fixed my problem
9/10/2021
AMY S. VERIFIED CUSTOMER
Fabulous service! Gina, Evan & Alex are a great team!
9/10/2021
Edward H. VERIFIED CUSTOMER
The service manager gary took very good of me and my chevy truck. Thank you
9/10/2021
Ryan S. VERIFIED CUSTOMER
Eric has always taken care of me and kept me informed of any issues with my Kicks and any work that he recommends be completed and assists me with making sure everything is running great.
9/10/2021
David M. VERIFIED CUSTOMER
Thank you Pete for the exceptional level of professional courtesy under a very busy day.
Well done. Will return soon
9/10/2021
Micheal Y. VERIFIED CUSTOMER
Jody was extremely helpful and kept me informed with my vehicle. Great person.
9/10/2021
Jay B. VERIFIED CUSTOMER
No Thank you for replacing my rear windshield wiper in a timely and efficient manner. ????
9/10/2021
Dawn G. VERIFIED CUSTOMER
Tyler went above and beyond to provide great service
9/10/2021
Warren R. VERIFIED CUSTOMER
Robert was busy but he took great care of us. I have cancer and am not as steady as I used to be. My wife, Sandra, is trying to take care of all things. She has given it her all. Now she wants to do it all. Bob answered all of her questions. We appreciate his support and desire to solve our problems.
9/10/2021
Bryan G. VERIFIED CUSTOMER
As always y’all do a great job. Great service center and
Bob Leininger is a great service manager and always takes very good care of me and my truck. Thank you all and God bless!
9/10/2021
Beau G. VERIFIED CUSTOMER
Excellent service!
9/10/2021
Matthew R. VERIFIED CUSTOMER
There is more to the story. It was very nice for Alfredo to not charge me for the services I received. My appt at 11am was for an oil change, tire rotation and state inspection and I was there until 3pm. No excuse as to why it was taking so long while I waiting. Also why does Ford not change there lug nuts if they expand over time and cause problems for the consumer as well as for the technicians. The techs were not going to rotate my tires initially because of the lug nut issue. That is a Ford part problem- not mine. We bought are tired through Ford dealership.
9/10/2021
Stuart B. VERIFIED CUSTOMER
Took way longer than planned (4hours), but Chris kept in touch and made the wait worthwhile without any complaints from me. Great job with a bad situation.
9/10/2021
Kathleen N. VERIFIED CUSTOMER
Pete was fabulous at communicating and trying to get my vehicle serviced in a difficult situation that was out of his control. . But making customers wait 3+ hours for simple quicklane service is really unacceptable. Please hire more people or don’t schedule the appts.
9/10/2021
MICHEAL A. VERIFIED CUSTOMER
I was satisfied with my service.
9/10/2021
Michael B. VERIFIED CUSTOMER
Been a customer since 2005 and purchased two additional vehicles. Keep up the great work, Jesus!!!
9/9/2021
David T. VERIFIED CUSTOMER
I am happy you fixed the problem with timing chain under warranty. I am not happy that you did not provide a rent car or loaner for the week that I was without my truck, though. I have the Zaktek Ultimate package and it was not washed while there, as promised. I have the Platinum Care Package and no loaner car was provided FOR A WEEK without my truck. On the small side, you didn’t even have coffee available in the showroom for customers…although the employees had access to it and full cups. You have a lot of work to do in terms of customer service.
9/9/2021
Brenda G. VERIFIED CUSTOMER
Great job Miguel!
9/9/2021
Lon M. VERIFIED CUSTOMER
Excellent on the spot service from Jon, again.
9/9/2021
Devon Y. VERIFIED CUSTOMER
Whoever Jorge was training (new service guy with braces) is an awesome dude. Pretty sure he is going to kill the game when he starts!