He is fast and friendly. He keeps me up to date on what needs to be done.
10/6/2021
James C. VERIFIED CUSTOMER
Staff was friendly and explained everything thoroughly. They were able to resolve all issues quickly. Please send them our thanks and appreciation
10/6/2021
Steven W. VERIFIED CUSTOMER
Scott was an excellent service agent.
10/6/2021
Susanna W. VERIFIED CUSTOMER
I love Midway and he was a major reason why he’s so good to me and so fair and professional and kind and I just buying cars from you folks because of Hugh Abbott
10/6/2021
Arielle H. VERIFIED CUSTOMER
Scott Monge is still the best service advisor you have. Aside from being personable and having excellent presentation, he was extremely knowledgeable about my recently purchased pre-owned Lexus. His energy and enthusiasm shine through and make the whole experience wonderful: He teaches you new things about your car every time you come in for service. He is a keeper.
10/6/2021
Renee B. VERIFIED CUSTOMER
Aaron was great. Really understood what I needed!
10/6/2021
Carol H. VERIFIED CUSTOMER
Tim is service does a fabulous job.
10/6/2021
Christina B. VERIFIED CUSTOMER
Tim is very detailed & accommoadting! I appreciate all that this Service Dept offers me, it's why I drive 90 mins away as other locations don't provide the same level of service, thank you!
10/6/2021
Gary M. VERIFIED CUSTOMER
My car was ready but it wasn’t brought around to me for quite a long time; I had to ask for someone to go get it. No problems with the service itself.
10/6/2021
John C. VERIFIED CUSTOMER
The appointment was fine. 4 out of 5. Still dealing with a navigation system that is not operating at 100%. No need to contact me.
10/6/2021
Kam J. VERIFIED CUSTOMER
Evan handled my car needed service very professionally. He explained all my questions throughly. I greatly appreciate his professionalism. I will highly recommend him to others. Dr. Kam J
10/6/2021
Danielle M. VERIFIED CUSTOMER
Our service guy was absolutely phenomenal. He deserves a raise! He was even knowledgeable on the sales side! If he was selling cars I would’ve bought from him in 2 seconds.
10/6/2021
Howard J. VERIFIED CUSTOMER
Excellence!
10/6/2021
Andrew N. VERIFIED CUSTOMER
RGD is always the best, very professional and super friendly and informative
10/6/2021
Karen And. VERIFIED CUSTOMER
Thank You Hugh
10/6/2021
NORM REEVES. VERIFIED CUSTOMER
Excellent service and very professional
10/6/2021
Lori M. VERIFIED CUSTOMER
After a very unusual call to set an appointment (I couldn’t understand her “English”), I drove to the Grapevine Ford dealership and Chris took care of the rest. I assumed I would just set an appointment for another day but Chris was able to get the service completed, while I waited. Yay!
Going back to the initial call, the lady on the phone painstakingly needed more information than Grapevine Ford has ever requested about me and my vehicle. They usually look it up by my phone number. After struggling to understand her and provide answers, said she couldn’t set an appointment tor me to wait for the my vehicle. So, the entire frustrating call was a complete waste of time.
I work with people from around the world and frequently, English is their second language. Her English skills are NOT up to par to be taking calls from English speaking customers. Ford was about to lose a customer.
Thankfully, Chris efficiently took care of my oil change and tire rotation. It was easy for him, just like it should be.
10/6/2021
Charles C. VERIFIED CUSTOMER
Pete goes above and beyond to ensure his customers are kept informed as to the status of their vehicle. He continues to be a great asset for Grapevine Ford. The dealership owner(s) are fortunate to have Pete as an employee.
The above also applies to Ana Husband, who is also an exceptional asset to the dealership.
10/6/2021
Betty B. VERIFIED CUSTOMER
Alfredo always does a wonderful job in letting me know what repair is needed and guides me thru the steps as the repairs are done. Grapevine Ford has been my choice since 1979. Ownership has changed several time but the great service remains the same.