Checking in was somewhat chaotic. Service lane was crowded with no assist. Once I walked in and approached a service advisor , I was helped. My vehicle was ready relatively quickly. The only negative I can say for Ford was my friend who bought a new Chevy truck received his first service/oil change complimentary. I purchased my first one only because I had to come in for a recall otherwise would have done it myself. Never got to meet Bryan as he was at lunch when I returned.
10/19/2018
Sharon T. VERIFIED CUSTOMER
The dealership took pics of car and VIN to send to Ford for a Ford issue. One week later I came in and they didn't know who's vehicle it belonged too. You have the VIN and you can associate it with the buyer? Brought it in and had lost my debit card. Trying to get more to pay deposit. Couldnt pay for it. Once it came in I was told there was no car for me to drive. Days later 8 have a car via vmail. I asked for a return call to cell or office...none. I text my salesman,Xavier, to please help and he called Kyle since he is no longer there with you (reason I bought car was him, FYI. Otherwise, it would have been Don Davis where I bought Lincoln MJX.) Kyle got it in. Done . Supposedly ready next day but no vmail. I spoke with Kyle Monday. My back was out and I had been home since Friday after work. I called Kyle and told him I cant drive due ti ku back. If you want to come get it u may. I took it back Tuesday and all was fine. Eddie would be why I would never come back to Grapevine Ford. I am not one to respond to surveys or ratings. He would be why I would go back to Don Davis Ford-Lincoln. Never any issues. Out of the way but service is much better. I hope this doesn't fall on deaf ears.
10/19/2018
BRANDON W. VERIFIED CUSTOMER
Pete always takes care of me, and will always keep me coming back.
10/19/2018
Bob A. VERIFIED CUSTOMER
I’m always pleased with your work.
10/19/2018
Hannah S. VERIFIED CUSTOMER
Pete was kind and gave me an accurate wait time. He also made sure to offer me a car wash and had the team patch a hole in my tire. Today he went above and beyond and made sure that I could get to work.
10/19/2018
Steve G. VERIFIED CUSTOMER
Top Notch. Josh diagnosed the issue just based off of my explanation of the issue and it was the ultimate resolution to the problem once the tech diagnosed the truck. Communication was great during the process and he was responsive to my level of urgency due to not having alternate transportation at my disposal. Well done!!
10/19/2018
Larry A. VERIFIED CUSTOMER
Bob was very helpful in getting our Escape repaired. I brought it in because something was rattling in the door, and the lock wasn't working properly on that door. And, the car was close to being out of warrantyor possibly just out of warranty. Bob did some checking and found that the locks had been replaced once before due to a recall, so made sure I would not be charged. Great job by all involved.
10/19/2018
Ralph W. VERIFIED CUSTOMER
Aaron did a great job communicating with me.
10/19/2018
Chris W. VERIFIED CUSTOMER
Thank you very much for being so attentive and so professional
10/19/2018
Ty M. VERIFIED CUSTOMER
Jody did a great job.
10/19/2018
Sylvia P. VERIFIED CUSTOMER
Erics knowledge and excellent Customer Service is one of the reasons I continue to take my car to Cerritos Nissan for service. He is always on top of things abd honest. I truly appreciate it.
10/19/2018
Daniel L. VERIFIED CUSTOMER
Quick service thanks
10/19/2018
Curtis K. VERIFIED CUSTOMER
I would like to thank Jeff because he informed me of my free oil changes credits when no one else had over the last year and I had been paying for them. From my understanding I lose them at the end of year. Just other service techs were as good and thorough.
10/19/2018
Gary M. VERIFIED CUSTOMER
Jody takes care of her customers!
10/19/2018
Johnnie H. VERIFIED CUSTOMER
Great service and communication
10/19/2018
NICHOLAS W. VERIFIED CUSTOMER
It was an overall good experience. Thanks
10/19/2018
Anthony C. VERIFIED CUSTOMER
Pete Rochelle is THE MAN!!
10/19/2018
Dana E. VERIFIED CUSTOMER
We brought our Edge in because the heater wasn't working. They thought it would be an easy fix via resetting the computer. They called and said it wasn't that and that 2 of the temp blender actuator motors were locked up and had to be replaced. They said it was going to cost almost $1000 to fix it. Instead of taking the service technicians word we decided to get a second opinion. We took it to good year who found that there was an outstanding tsb from ford on the heater. They did the repair that the service bulletin recommended (reprogrammed the computer) and it fixed the heater. The total cost was $250. I will never come back to forward for service again.
10/18/2018
MARIA S. VERIFIED CUSTOMER
He was concern about the problem we had with our vehicle.
10/18/2018
Jeanine F. VERIFIED CUSTOMER
Thank you all went smoothly and I appreciate Andrew arranging a ride back to my house and a ride back when my car was done.My car was washed and this was very nice too!