Berkshire Hathaway Automotive Group

Bryan was great.

Lauren was awesome and always awesome

Lauren was great as always

Very good service

Fantastic service! Thank you!

Did not take apts and told me to wait

Lauren provided excellent service. She is a pleasure to deal with.

Andrew took care of every detail start to finish. Excellent Customer Service and great guy.

Good job. Well done

Need more service advisors like Eddie. He handled the issues better than the way management is handling issues

When I dropped off the car I indicated to Jonathan that there are small scratches that I noticed the day after purchasing the vehicle. He stated he works see if the tech could fix it for me since they were doing the Zactek paint protection service. I had to text the service team 5 hours later to get a status update. They responded everything was good and then minutes later Jonathan replied saying that it was finished and he was getting my paperwork together. I arrived... 35 minutes later and he still had to get my paperwork together. I went to the restroom... Came back out and the car was in the drive and he still did not have my paperwork and proceeded to have me wait longer so he could help another customer.... To the point that Tony spoke up and commented about how he was making me wait. I signed the paperwork... Went to my car reviewing the statement. I realized that the scratches were not on the document as I mentioned earlier in my drop-off with Jonathan... So I looked and noticed nothing had been done so I had to go back in and ask about it.... His comment was "they don't have the gunmetal paint in stock... Try Wednesday 10/17. I'm not happy that I had to reach out to check status.... That I had to wait for so long to get my paperwork after he said he would have it ready... Or that there was nothing on the paperwork about the scratches that I pointed out in drop-off and then I had to ask him about it after the fact and he didn't offer the info on the status update request or at the close of my service.

Thanks

Good service no worries Evan was informative.

The Service Department is always n point. thank you.

Ronald was very professional and kept me well informed of the progress of my service.

Service was great- thank you!

Tim.. He was very kind.

Car is like brand new :)

Awesome service

Issac was great. He took care of all my requests and answered a question about my engine without even having to think about it. The gentleman who took my appointment over the phone was professional as well. Valets were all courteous. The extra drive from Anaheim was well worth it. The Lexus dealership closer to my house never returned my call...