Dragan was very helpful with getting things done in a the time frame I had.
10/20/2018
Anthony A. VERIFIED CUSTOMER
Very professional and courteous
10/20/2018
Don E. VERIFIED CUSTOMER
Pete was very attentive and my Explorer was immaculate when he returned it to me.
10/20/2018
Jasmine L. VERIFIED CUSTOMER
Joshua was very helpful. He did everything he could to give us the best deals. We highly appreciate the service he provided for us. He was very professional and well mannered!
10/20/2018
Curtis C. VERIFIED CUSTOMER
I appreciated Andrew giving me an update and estimated completion time half way through the oil change.
10/20/2018
Christopher C. VERIFIED CUSTOMER
Great professional staff!
10/20/2018
Marcia R. VERIFIED CUSTOMER
Jeremy is the BEST and consistently lives up to the Service Advisor of the Year award he received in 2017. I have known Jeremy since I bought my car in 2014 and has comsistently delivered exceptional customer service.
10/20/2018
TODD E. VERIFIED CUSTOMER
Quick response
Little wait
Service MGR offered to install new plates
10/20/2018
ANDREW W. VERIFIED CUSTOMER
Great service advisor. Super communication
10/20/2018
Lars L. VERIFIED CUSTOMER
I had new windshield wipers put on and they fell off on my way home in the rain. I was told some would be mailed to me but did not receive a call back. What are you going to do about this?
10/20/2018
Raymound L. VERIFIED CUSTOMER
Great service, Thank You
10/20/2018
James B. VERIFIED CUSTOMER
Well done ????
10/20/2018
Elizabeth D. VERIFIED CUSTOMER
Bryan is by far the best service advisor I have had the pleasure of working with at Grapevine Ford: professional, communicative, efficient and helpful.
10/20/2018
Guy D. VERIFIED CUSTOMER
I am not satisfied with Ford grapevine because when I bought the car 2 years ago I was advised that if I pay the warranty which was an additional $4000 plus on top of the price of the car the warranty would be from bumper to bumper that was was they explained to us. Now that we want to change the rear shocks we have to pay $700 plus because it is not covered by the warranty and then when we ask them what are the covered parts they do not what to answer.
10/20/2018
Sandy K. VERIFIED CUSTOMER
BOTH Kevin and Daren on Fleet service give the best on customer sevice
10/20/2018
Lee P. VERIFIED CUSTOMER
He is very efficient and returns answers to inquiries a.s.a.p. I appreciate that.